Service Writer
Camping World and Good Sam - Columbia, MO

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Job Descriptions:
Camping World is coming to Columbia, MO!

Come be a part of our opening crew. We will be located at:
8877 E I-70.

Columbia, MO 65202

Both founded in 1966, Camping World is America’s #1 source for RVs, camping accessories, RV maintenance and repair and the Good Sam Club is the world’s largest RV owners organization with 1.3 million members offering discounts at the Club’s nationwide network of 1,700 Good Sam parks and resorts, vacation planning, roadside assistance and more to serve the outdoor enthusiast! Partnered together, Camping World and Good Sam Club offer more to those who love the RV lifestyle!

Camping World features over 10,000 quality RV parts and accessories located at over 85 SuperCenters nationwide and easy online and catalog shopping as well as stocking a wideselection of new and used travel trailers and motorhomes from top RV manufacturers. In addition to RV Sales, Camping World offers RV and tow vehicle service and maintenance; collision centers; detail and refurbishment centers known as the RV SPA; RV rentals, technical advice from knowledgeable experts and hard to find parts. Camping World also offers a full line of unique ancillary services through Good Sam, including emergency road service, specialized RV insurance,extended vehicle warranties, Good Sam Visa card, life & health insurance, and member discounts at RV events. Camping World is the title sponsor of the NASCAR Camping World Truck Series in addition to the Official RV and Outdoor Retailer of NASCAR.

Determines specialized product needs and services by working directly with customers

Promotes installation sales through direct interaction with dealership

Reviews each job for proper size, colors, placement of product, etc. prior to scheduling job for installation

Suggests add-on sales to increase average transactions

Provides price estimates for designated installations prior to scheduling appointments

Provides cradle to grave customer service

Keeps customers apprised of work progress

Schedules installation appointments with designated staff

Keeps prepayment logs

Schedules and confirms appointments

Monitors daily parts traffic and receives parts of installations

Performs duties at company established performance levels

Inspects vehicle to ensure proper parts are ordered

Monitors operation of newly installed equipment

Maintains a safe work area for customers and coworkers

Performs other miscellaneous duties as assigned

May cross train to perform other duties

Assists in managing returns to vendors and all VCB processes

Required Experience:
PHYSICAL REQUIREMENTS:
Prolonged periods of standing, stooping, crawling, and bending

May lift up to 25 lbs and/or move up to 50lbs. with assistive devices

OTHER REQUIREMENTS:
Ability to lead

Ability to interpret and memorize operating procedures and governmental regulations

Ability to handle multiple task

Ability to prioritize tasks

Ability to provide accurate and helpful information

Ability to make routine decisions in routine situations

Ability to communicate and resolve issues in a professional and tactful manner

Accurate listening skills

Ability to handle problems and facilitate successful outcomes

Ability to accept additional tasks, duties and/or direction from management

Ability to communicate and conduct business over the telephone

QUALIFICATION REQUIREMENTS:
High School Diploma or equivalent preferred

One year of RV experience preferred

Read, interpret and speak English

Basic math skills

Working knowledge proper and safe use of equipment

Excellent organizational/sequencing skills

Working knowledge of activities, methods, procedures and policies of the Service Department

General knowledge of product installation activities

Valid Driver's License may be required responsibilities include operating a forklift, company/customer vehicles, or a personal vehicle used for business purposes

Keyword: Service Writer
From: Camping World and Good Sam

About this company
145 reviews
Camping World Inc. is America's largest recreational vehicle (RV), outdoor accessory and service retailer. Good Sam is the world’s...