Services Coordinator
W Services Group - Northport, NY

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Company Description:
W Services Group, LLC, located in Northport, NY; provides cleaning, flooring and emergency services to the retail community. We are founded on the principles of a family business atmosphere of caring, listening, respecting, trusting and believing in strong business morals. Our commitment to our clients is simple. Provide and execute quality services with supervised active management, while maintaining a customer centric business model. We value customer retention and relationships first and foremost. We know successful programs are created when there is understanding, communication and a partnership with both our customers and our employees. Today W Services has over 90 employees and works with 800 plus carefully selected contractor partners. With combined retail experience of over 50 years of floor maintenance, refinishing, and replacement, W Services Group is the expert within the industry. We are a cleaning and flooring company. Our Cleaning division manages all janitorial, floor care, specialty cleaning projects like grand openings, construction clean ups, high dust services, etc., emergency clean-ups, and materials. The Flooring division manages all installation, repairs, refinishing, and materials. We currently provide cleaning, flooring, and emergency services for approximately 25 retailers, specializing in the development of open to close programs for their clients locations. The employees who make up the team at W Services Group all have varying years of experience in the retail services market. The individual experience levels range from 5 to 25 years per employee working exclusively in developing, rolling out, and successfully managing cleaning, repair and installation projects and programs for national specialty retail chains. We have a full understanding of the retailers need to have high quality services performed by qualified technicians who have been properly trained and performance assessed through documented training and follow up programs. Our structure is designed around our customers. It is a basic organic approach where our personnel are empowered to make decisions and resolve issues in order to achieve a high level of customer satisfaction in a rapidly changing environment.

Job Description:
W Services Group is looking for a Service Coordinator. Individual will confirm completion of scheduled services, communicate with Store Managers / Crews, updating our system and third party databases. The ideal candidate will have a high attention to detail, excellent customer service/communication skills and be proficient in MS Word / Excel. Medical/Dental.

Hours: Monday - Friday 10AM - 6 PM.

Responsibilities will include but not limited to:
Manage cleaning service tickets for assigned territory
Documentation of services and any issues in our database and third party websites
Perform call backs and reconfirmation services
Send assigned workorders to crews weekly/monthly
Resolve customer issues and complaints
Followup with crews for missing paperwork
Cover emergency services on call one night per week and one weekend shift per month
Answering phones
Special Projects

About this company
W Services Group provides a 24 hour hotline to request emergency services. We provide emergency clean-up services to assist our customers in...