Settlement Officer
CONSUMER AFFAIRS - New York, NY

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As the first municipal consumer protection agency in the country, the New York City Department of Consumer Affairs (DCA) has ensured that businesses and consumers benefit from a fair and vibrant marketplace for over 40 years. Today, DCA regulates 55 industries and licenses and inspects almost 80,000 businesses throughout the five boroughs. The Department enforces the City’s landmark Consumer Protection Law and related City and State laws; mediates thousands of consumer complaints; and prosecutes law-breaking businesses through our Administrative Tribunal.

DCA is committed to educating, empowering and protecting consumers; holding businesses to high standards of marketplace behavior; and achieving excellence in the delivery of innovative agency programs and services. As a small agency with a big mission, every staff member at DCA plays a critical role in ensuring success.

The Adjudication Division at DCA seeks an experienced employee to serve in the Community Coordinator position. The Settlement Officer will conduct settlement conferences and execute settlement agreements with businesses for all types of violations issued by DCA.

Responsibilities include but not limited to:

- Respond to telephone, written, and in-person inquiries from agency personnel and members of the public;
- Perform other administrative and clerical tasks, including reception duties, as necessary.

Minimum Qual Requirements

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

-Strong communication skills;
-Proficiency in Microsoft Office, Adobe, and Microsoft Excel;
-Detail oriented;
-Knowledge of Internet a plus;
-Knowledge of CAMIS (City Agencies Management Information System) a plus 6. Familiarity with DCA laws and rules a plus.

To Apply

Click the "Apply Now" button.

A RESUME AND COVER LETTER ARE REQUIRED.
INCOMPLETE APPLICATIONS WILL NOT BE CONSIDERED.
NO PHONE CALLS, FAXES, E-MAILS OR PERSONAL INQUIRIES PERMITTED.
NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.
DCA and The City of New York is an Equal Opportunity Employer

Hours/Shift

Varies

Work Location

66 John Street, New York, NY

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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