Dec 20, 2012
Jan 4, 2013
Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.
Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.
The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.
Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.
Settlement Team Manager reports to the Settlement Lead and manages, coaches and mentors teams of non exempt front line Colleagues. Serves as a resources to operation policies and procedure. Communicates and drives daily team and individual metric performance.
Reviews & recommends new methods & procedures to make daily operations more efficient.
Assists with vendor management, business continuity and records management activities.
Key Accountabilities (95%)
Ensure timely and accurate completion of various proofs and reconcilements to ensure successful processing of payments, balance transfers, convenience checks, credit balance refunds, and association activity.
Verify and approve General Ledger journal entries, wire and ACH transfers.
Works with vendors and/or partners to resolve processing issues affecting multiple customers.
Plays lead role in interacting with internal and external auditors (FDIC, PWC, BIA, etc).
Ensures timely and accurate completion of various daily functions including rejected and returned payments while managing a case load of several hundred customer inquiries related to payments, balance transfers, convenience check and refund/rewards checks all while maintaining departmental production, quality, and aging standards. Support of offshored corresponding team.
Ensures timely and accurate completion of customer reward related inquiries while maintaining departmental production, quality, and aging standards.
Manage escalation mailbox and partner spreadsheets while overseeing the correction of partner file failures.
Sales & Service Support:
Ensures timely and accurate fulfillment of request for statement reprints, application copies, cardmember agreements, check copies, etc. while maintaining departmental production, quality, and aging standards.
Completion of Correspondence and Dispute Support functions while supporting offshored corresponding team.
Manage daily staffing and workflow, and ensure adherence to department quantity and quality standards.
Proactively identify service delivery failures and escalate issue/impact to appropriate business owners
Meets regularly with individual team members; coach them to meet and exceed their metrics and sales goals.
Utilize reporting and direct observation to keep them abreast of their performance towards those goals.
Provide performance analysis to implement action plan strategies to improve overall performance
Be a resource for policy, procedure, and human resources questions/issues.
Control Objective (5%)
Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.
All mandatory training completed to deadline and understood within given timescales.
Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.
Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
3+ years service experience in bank operations or credit card settlement/accounting.
Thorough knowledge of bank systems, procedures, and regulations.
Excellent verbal communications skills; able to deliver feedback effectively and express thoughts concisely.
Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards.
Proven vendor management experience or significant relevant vendor interaction required.
Strong understanding of SL and staffing management
Energetic; able to work with others in a fast-paced, team environment and to interact effectively with all levels of management.
Four year college degree required.
Raising the bar for global finance, Barclays owns one of Europe's largest banks, a top market-making investment bank, the top UK credit...