SharePoint Technical Support Engineer
Parsons Brinckerhoff - Lancaster, PA

This job posting is no longer available on Parsons Brinckerhoff. Find similar jobs: Sharepoint Technical Support Engineer jobs - Parsons Brinckerhoff jobs

for Global SharePoint solution. Candidate will possess a broad technical knowledge of SharePoint capabilities and understanding of SharePoint administrative and operational frameworks. Candidate will be highly experienced in providing excellent customer service and problem escalation/resolution. This role will be located in our new Shared Services Facility in Lancaster, PA.

Primary Job Functions:
Provide Tier 2 support to end users and SharePoint Champion. Provide troubleshooting and technical support via phone, web based tools and email. Advise customers regarding the product's proper use and address specific user issues. During problem escalations, act as a liaison between customers and Tier 3 support.
Responsibilities

Respond to Tier 2 incident escalations (triage, resolve, escalate)

Support local 360 Site Owner problem escalations

Support regional 360 Super Users problem escalations

Log all calls received and compile monthly stats on activity.

Assist users with SharePoint support calls, eg: access issues, leveraging web parts.

Error identification, investigation and resolution.

Liaise with IT regarding the investigation and resolution of escalated issues.

Job Requirements

Required Skills:
Strong technical and analytical skills.

Solid experience in problem analysis and resolution of software problems.

Proven ability to function in a self-directed environment.

Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.

Innovative thinker who is positive, proactive, and readily embraces change.

Ability to handle clients professionally during all interfaces.

Strong written and verbal communication skills.

Degree in Computer Science or Engineering or equivalent work experience

Strong PC literacy and Microsoft Office skills.

Minimum one year fulltime Site Owner experience.

Comprehensive SharePoint End User / Train the Trainer / Mentorship Training.

SharePoint Standard and Enterprise Feature experience

Minimum one year SharePoint Designer experience.

Education/Qualifications:
Degree in Computer Science or Engineering or equivalent work experience

Strong PC literacy and Microsoft Office skills.

Minimum one year fulltime Site Owner experience.

Comprehensive SharePoint End User / Train the Trainer / Mentorship Training.

SharePoint Standard and Enterprise Feature experience

Minimum one year SharePoint Designer experience.

Parsons Brinckerhoff - 15 months ago - save job - block
Recommended Jobs
Manager, Manufacturing Engineering-Strategic...
TE Connectivity - Mount Joy, PA
TE Connectivity - 10 hours ago

Infrastructure Engineer
Aspire - York, PA
Aspire - 30+ days ago

Systems Engineer III
Strategic IT Staffing - York, PA
Strategic IT Staffing - 30+ days ago
About this company
55 reviews
Parsons Brinckerhoff is a leader in developing and operating infrastructure around the world, with approximately 14,000 employees dedicated...