Sheriff's Dispatcher I
County of Contra Costa, California - Martinez, CA

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The Contra Costa County Office of the Sheriff is recruiting men and women for a challenging career in the Sheriff's public safety communications center. No prior experience is required. Individuals hired will receive intensive training during the initial 12-month probationary period and are expected to qualify for advancement to the class of Sheriff's Dispatcher II ($4,491 - $5,199) within one year of employment. Sheriff-Dispatcher is a non-sworn, uniformed position. Dispatchers receive a yearly uniform allowance. Individuals assigned to designated positions requiring bilingual ability must pass language proficiency evaluation to qualify for a bilingual differential.

Sheriff's Dispatchers are assigned to the dispatch center located in Martinez, California. The facility operates on a 7-day, 24-hour schedule. Sheriff Dispatchers are responsible for receiving incoming emergency and non-emergency police, fire, emergency ambulance service calls; determining response, prioritizing and dispatching units in accordance to established Sheriff policies and procedures; entering and retrieving information from teletype networks and computerized data systems; for radio communication with 15-20 patrol units operating in the field and provide additional dispatch services to fire departments, ambulance units and the County Office of Emergency Services. WEEKEND, HOLIDAY AND OVERTIME WORK IS REQUIRED. All overtime is compensated at 1-1/2 times regular hourly rate.

Prior to employment applicants must successfully complete a background investigation that will include reference checks with current and past employers and must successfully pass a medical examination and a psychological test, which measures an individual's ability to work under stress and adapt to a strict working environment.

The employment list established as a result of this examination may remain in effect for six (6) months.

Typical Tasks:
  • Receives telephone and radio messages
  • Uses computer-aided keyboard and data entry equipment or manually records and relays information (often of an emergency nature) to appropriate unit; such as, patrol cars, other police agencies, ambulances, the County Public Works Department and the Office of Emergency Services
  • Receives, transmits and records teletype and data systems messages
  • Answer questions from the public
  • May be asked to dispatch from a mobile command center

Minimum Qualifications:

License Required: Candidates must possess and maintain throughout the duration of employment a valid California Motor Vehicle Operator's License. Out of state valid Motor Vehicle Operator's will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D. equivalency, or high school proficiency certificate.

Background Requirements: Must pass a thorough background investigation, medical, screening, and psychological evaluation prior to employment.

Typing Proficiency: Ability to accurately type at a speed not less than 40 net words per minute (SEE BELOW).

Typing Requirement: This position requires the use of a computer keyboard with skill and accuracy. All applicants must show written proof of the ability to type 40 net words per minute (5 minute typing test). Typing certification must have been attained or renewed within the last twelve (12) months. Certificate of proof may be obtained at a California High School, Community College, Business College, Employment Referral Agency, Local Regional Occupational Program (ROP) Office, or an Adult Education Center. Written proof or a typing certificate MUST be submitted and/or attached to the official County application at time of filing. Certificates from online services or home computer software are not acceptable.

Selection Process:

1. Application Filing: Contra Costa County Department of Human Resources

2. Performance Examination: (Weighted 100%)