Shift Manager
Goodwill Industries of the Coastal Empire - Brunswick, GA

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DESCRIPTION

Maximize sales in retail stores through performing all duties of an associate and assist the Store Manager and Assistant Store Manager in the daily operation of the store as assigned.

DUTIES

  • Answer merchandise questions, complete sale accurately
  • Solve customer problems as authorized or refer to assistant manager or manager
  • Greet donor, offer assistance and receipt
  • Stock and maintain store in neat, clean and orderly manner according to established procedures
  • Prepare reports at the direction of the manager following all established procedures
  • Open and close store in the absence of or at the direction of manager or assistant manager
  • Watch for shoplifters and counterfeit bills; alert management
  • Follow charge, return, exchange and check acceptance and void policies exactly
  • Acts for store manager or assistant manager in their absence or at their direction
  • Process and price items according to established procedures or as directed. Keeps merchandise in proper place, hanging, shelves, bins, etc.
  • Supervises and/or trains employees at the direction of the manager for customer service procedures necessary to achieve sales goals
  • Carry out managerial duties in the absence of store manager and/or assistant manager i.e., requisitions, specials, markdowns, customer complaints/problems, assignment and daily tasks, attendance at managers' meetings, etc.
QUALIFICATIONS

  • Must be proficient in all Goodwill sales associate duties for at least 60 working days.
  • Must know and practice all company policies and procedures
  • Must have the abilty to relate to people of all socioeconomic levels
  • Must have good verbal and communication skills
  • Must be able to perform academically at high school graduate level
  • Must maintain professional demeanor and appearance
  • Flexibility - must be able to react to short notice relocation to any store within 20 miles of normal work assignment
Physical Requirements:
  • Ability to stoop, reach, crawl and climb
  • Ability to lift 20 pounds
  • Ability to stand for long periods -Answer merchandise questions, complete sale accurately
  • Solve customer problems as authorized or refer to assistant manager or manager
  • Greet donor, offer assistance and receipt
  • Stock and maintain store in neat, clean and orderly manner according to established procedures
  • Prepare reports at the direction of the manager following all established procedures
  • Open and close store in the absence of or at the direction of manager or assistant manager
  • Watch for shoplifters and counterfeit bills; alert management
  • Follow charge, return, exchange and check acceptance and void policies exactly
  • Acts for store manager or assistant manager in their absence or at their direction
  • Process and price items according to established procedures or as directed. Keeps merchandise in proper place, hanging, shelves, bins, etc.
  • Supervises and/or trains employees at the direction of the manager for customer service procedures necessary to achieve sales goals
  • Carry out managerial duties in the absence of store manager and/or assistant manager i.e., requisitions, specials, markdowns, customer complaints/problems, assignment and daily tasks, attendance at managers' meetings, etc.

Goodwill Industries of the Coastal Empire - 16 months ago - save job - block
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