Shift Manager
JetStream Ground Services, Inc. - Charlotte, NC

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Position Title: Shift Manager

Reports to: General Manager CLT

Salary: $45K

Position Purpose:

Lead and direct all day-to-day utility operational activities at the Charlotte Douglas International Airport. Responsibilities include but are not limited to aircraft service for all US Airways flights at the CLT Airport. Safety, security, training and compliance are the cornerstones of this operation and are critical requirements to achieving operational excellence. It is absolutely imperative the Shift Manager be the leader in developing teamwork and a working relationship with US Airways.

The Shift Manager will be required to deliver against operational and financial performance goals and execute in accordance with strict airline, government and airport regulations.

Principal Duties and Responsibilities:
  • Work with station management and airline partners to maximize operational performance in areas of on-time performance, staffing, training, compliance and safety
  • Manage scheduling of employees and workgroup assignments
  • Internal controls – conducts periodic internal controls audits
  • Interacts with airport authorities, government agencies, airline customers and external organizations
  • Delivers against operational and financial goals and objectives
  • Plans and executes resource allocation for staffing and ground equipment
  • Drives performance and productivity
  • Accountable for reliability, customer service delivery, fostering positive employee relations, cost management, and regulatory compliance
  • Support HR policy, benefit and compensation programs

  • Strong working knowledge of airline operations
  • Proven business acumen, technical learning/innovation management and a drive for results
  • Ability to understand financial implications (cost benefit) in operational decisions
  • Self-motivated with ability to multi-task
  • Creative and innovative to improve delivery of service excellence
  • Superior problem-solving, conflict management and decision making skills
  • Demonstrated communication, leadership and analytical skills
  • Ability to develop effective relationships at all levels
  • Proficient in Microsoft Office software
  • 3-5 years of airline/aviation experience required; Bachelor degree in aviation management or related field preferred

About this company
JetStream Ground Services delivers a variety of outsourcing solutions throughout the country. Our senior management is committed to...