Provides leadership to Youth Care Workers assigned to shift. Ensure that youth are supervised in accordance with all G4S, Youth Services and Department of Juvenile Justice guidelines. Implements and coordinates behavioral management strategies for youth to ensure consistency and compliance to established schedule. Comply with all applicable standards related to P.A.R. and interventions associated with milieu management. Ensures that all documentation to include shift logs and accountabilities are completed per policy. Reinforces established Code of Conduct and youth rights.
The Ideal Candidate: Education, Licenses and Certifications Required
- Supervises the therapeutic milieu on the unit, enforces the level system or other methods of behavior management
- Maintains resident, program, department and related documentation, ensuring that shift documentation is completed
- Orients new Direct Care to unit, program, and milieu through the implementation of an established training curriculum
- Carries out general nursing assistance necessary to treatment of residents as assigned and supervised by LPN to include medication administration
- Monitors program technicians to ensure residents carry out activities of daily living, when congruent with the resident’ treatment plan and needs, age, and developmental level
- Ensures youth on level of supervision and other forms for security alert are monitored
- Supervises staff to ensure staff adhere to G4S Youth Services, LLC Code of Conduct
- Maintains communication with supervisors and other department managers to ensure an effective treatment team system
- Records and documents all incidents per G4S Youth Services, LLC and Department of Juvenile Justice standards
- Reviews all shift log book entries to ensure compliance
- Ensures accountability and supervision is maintained on units
- Maintains unit is in clean and orderly manner
- Works in conjunction with the Program Director and/or Executive Director to managed assigned FTEs
- Provides leadership through role modeling and reinforcement of positive practices
- Ensures that incidents which warrant an occurrence report and CCC reporting are completed
- Follows established G4S Safety Program and ensures shift compliance with all related workers compensation issues
- Provides feedback and assistance related to employee selection and employee corrective actions
Qualified applicants must be at least 21 years of age with a high school diploma or G.E.D. Must have at least two years of Direct Care experience working with youth. Must have one year of previous related supervisory experience or must have been in a Youth Care Worker II position for a minimum of six months. Must complete 24 hours of training set forth within the G4S career development academy, before hire, and eight additional hours within 30 days of employment.
- Responsible for complying with time and attendance policies and all established Human Resource Policies. Must adhere to the Code of Conduct established by G4S. Performs other duties as assigned by Supervisor.
D. Knowledge, Skills and Abilities:
High school level reading and writing skills; acceptable oral and written communication skills; legible handwriting; ability to maintain information as highly confidential; telephone etiquette and customer service skills by phone and face-to-face; familiarity with medical and psychological terminology preferred; skills in dealing courteously with the public and other staff within the hospital; basic knowledge of human behavior or principles of psychology useful; skills in prioritizing and in managing time; problem-solving skills; use of appropriate social skills, including demonstration and respect for staff and patients; empathy toward residents; skills in teaching or assisting with activities of daily living helpful. Basic or general knowledge of human growth and development helpful; familiarity with, or basic insight into, emotional needs of residential clients; experience with therapeutic limit-setting helpful, or an understanding of level systems or other behavior management modalities; ability to maintain professional boundaries and willingness to seek supervision in this regard.
Physical Requirements and Environment
- Talking: Ability to express and exchange ideas via spoken word during activities in which they must convey details or important spoken instructions to others accurately, sometimes quickly and loudly. Hearing and Vision: Ability to perceive the nature of sounds with no less than 40 dB loss at Hz, 1000 Hz and 2000 Hz with or without correction. Ability to receive detailed information through oral communication. Work requires a minimum standard of visual acuity with or without correction that will enable employees to complete clerical tasks, and observe youth. Dexterity: Ability to stoop, kneel, crouch, reach, push, pull, lift, grasp, and be able to perceive the attributes of an object such as size, shape, and temperature. Movements frequently and regularly required using wrists, hands and/or fingers. Physical Strength: Ability to exert up to 100 pounds of force occasionally. Position is mostly standing and employee must be able to physically perform escalation matrix as defined in Protective Action Response. This may include, but is not limited to all countermoves and restraint techniques. Employee may be subject to temperature changes, but the employee is not substantially exposed to adverse environmental conditions as the work is predominantly inside. Language: Ability to write complex sentences, using proper punctuation, and ability to communicate in complex sentences using normal word order with present and past tenses. Processing and Reasoning: Ability to exercise self-control in potentially volatile situations such as in verbal and physical confrontations. Must be able to work and concentrate amidst distractions and noise. Ability to assist youth with problem solving and maintaining self-control in volatile situations.
- The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position the employee is occasionally exposed to outside weather conditions as they relate to travel. The noise level is usually moderate as the primary work environment is a standard office setting.
- Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the company undue hardship, such persons may not be eligible.
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