Shipping Supervisor
Michaels - Industry, CA

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Basic Function:

Under the direction of a Production Manager (PM), the Supervisor is responsible for achieving safety, quality and production objectives of associates in the department assigned. This position plays a critical role in overseeing, directing, training, coaching and communicating shop standards, procedures, techniques and goals. The supervisor is also a key driver of resourcing, trouble shooting and participating in continuous process improvement/Lean manufacturing project initiatives.

Primary Responsibilities:

% of Time

Major Activities


1. Oversees production environment in assigned department to ensure daily production and quality goals are safely met by:
· Actively monitors shop environment to ensure that safety standards, conditions, devices and materials are in place and functional at all times.
· Reviews daily production reports and goals with PM and team.
· Monitors production KPI’s throughout shift – updates reports and PM as required.
· Actively monitors product throughout the shift to ensure that quality standards are being maintained with minimal waste and rework.
· Ensures that materials, supplies and tools needed to meet production goals are available at all times to the team.
· Ensures that all equipment is serviceable and that required operator pre-start, machine cleaning and maintenance tasks are conducted daily.
· Ensures that shop workspace and equipment is clean, recovered and that 5S standards are maintained throughout the shift.
2. Provides leadership and performance management supervision for assigned associates including:
· Actively monitors operator compliance with all safety procedures and protocols including proper techniques, PPE compliance and immediate corrective intervention if standards are not met.
· Actively engages assigned associates through direct interaction and communication in the production environment to support operator needs, bolster performance and maintain open lines of communication.
· Ensures that operators receive required training/cross training for assigned tasks and provides remedial support as needed to improve operator understanding of safety requirements, production techniques, productivity goals and development.
· Actively monitors and coaches operator performance during production shifts utilizing a balanced approach of praise and constructive corrective interaction.
· Supports PMs to improve assigned staff performance and/or procedural compliance through feedback for the administration and follow-up of formal performance management tools by the PM as warranted.
· Provides input and assists the management team in identifying and developing assigned associates who demonstrate the desire and aptitude to advance into new positions and formal leadership roles.
· Supports the PM through feedback on the completion of mid-year and annual appraisal assessments of assigned operators.
3. Provides administrative supervision for assigned staff including:
· Coordination with General Manager and PM on staffing and scheduling requirements.
· Reviews daily schedule and monitor staffing in relation to daily production goals to determine if sufficient staffing levels are in place; temporary staff additions or reductions and full time associate workload balancing is required.
· Conducts daily pre-production team meetings to communicate production goals, safety reminders, and objectives to the team.
· Balances workload in the department based on daily fluctuations in productivity or operator breaks during production shifts.
· Coordinates with PM vacation and LOA requests for assigned staff including PM/GM approvals as required.
4. Provides input and feedback to management team in support of Continuous Process Improvement and Lean Manufacturing projects:
· Provides daily feedback to PM/GM team on operator resource needs, machine performance and any other issues effecting safety, quality and productivity goals.
· Based on expertise and observations, (individual and team), makes recommendations for improvements to procedures, techniques and/or other production protocols.
· Participates in Lean manufacturing projects as both a team member, (when designated), and through change management leadership when projects are developed and rolled out to the shop floor.
Skills Required:


Applicable Knowledge/Skills/Abilities

a. Minimum level of formal education:

High School Diploma or G.E.D. equivalent; college preferred.

b. Area of study:

Supervisory/production concepts (ex. lean, kaizen, 5S, value stream mapping, etc.) preferred.

c. Special certification or technical skills:

Lean/Six Sigma preferred.

d. Minimum years’ experience required:

1 year experience in a supervisory/leadership role.

e. Type of experience the job requires:

Manufacturing Experience.

Supervisory Experience.

f. Other:
· Must be able to read, write, and speak English fluently and be able to convey and receive information effectively.
· Must have a high level of general, verbal, and numerical intelligence.
· Must be detailed oriented.
· High energy.
· Strong verbal communication and coaching skills.
· Strong, constructive interpersonal skills.
· Proven troubleshooting skills.
· Basic computer skills.


Applicable Abilities

a. Physical:
· Must be able to walk and/or stand up to10 hours per day.
· Must be able to frequently bend from waist.
· Must be able to lift and carry up to 30lbs or 13.6 kgs above shoulders and reach above head.
· Must be able to continuously grasp and carry with both hands.
b. Environmental:
· Must be able to work with high noise levels and work around moving machinery.
· Must be able to work in a non-climate controlled environment which is subject to dust and high/low temperatures.

Michaels - 21 months ago - save job - block
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About this company
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Michaels Stores is crafty. The nation's #1 arts and crafts retailer owns and operates about 1,075 Michaels Stores across the US and...