OBJECTIVES OF POSITION
Effectively manage an inventory of HAFA eligible accounts in charge-off status seeking a short sale. Work with consumers, brokers, and title companies to offer cure resolution options which meet pre-determined Company and Government standards
Take calls, send out Short Sale packets, gather documents and process HAFA loans through the proper procedures as required by GT and GT Clients.
Log on and answer Short Sale phone line throughout business day.
Prepare written correspondence to customers in an accurate and timely manner in regards to approval letters, required documents, and investor questions.
Exercise effective problem solving skills and initiative to meet goals associated with curing loans.
Maintain “Best In Class” Quality Assurance/Compliance Levels as defined by Company standards.
Other duties as assigned.
College degree preferred
1+ years experience in collections and/or mortgage and/or real estate experience.
Previous experience in mortgage industry desired. Short Sale experience required.
Previous collection, underwriting, and loan processing experience a plus.
Professional communication skills required
Proficient in Microsoft Office and Lotus Notes.
Ability to meet goals and deadlines in a fast-paced, hectic environment.
Ability to work a flexible work week including some weekends and overtime.
Typing speed of 45 wpm
Professional presence, strong communication skills and numeric aptitude
Able to work under pressure and meet deadlines
Ability to multi-task
Organized and detail oriented
Previous PC experience, including Word and Excel.
We are proud to be an EOE. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Money might not grow on trees, but green does grow on this tree. Green Tree Servicing is one of the largest servicers of home loans in the...