Posting Job Title: Siebel Technical Client Manager (TCM)
Requisition #: 149588BR
Posting Location: Andover, MA, US
Area of Interest: Information Technology Services
Position Type: Full Time
Posting Job Description
About NaviSite, Inc.
NaviSite, a Time Warner Cable Company, is a leading worldwide provider of enterprise-class, cloud-enabled hosting, managed applications and services. NaviSite provides a full suite of reliable and scalable managed services, including Application Services, industry-leading Enterprise Hosting, and Managed Cloud Services for enterprises looking to outsource IT infrastructure and lower their capital and operational costs. Enterprise customers depend on NaviSite for customized solutions, delivered through a global footprint of state-of-the-art data centers.
In this role, you will have the opportunity to increase your technical and functional expertise by working closely with our experienced team and clients on challenging technical projects. Your knowledge will continue to grow through exposure to new industries and the latest technology releases. In turn, you'll be asked regularly to take on increasing levels of responsibility and demonstrate your expertise and ability.
What You'll Do:
The Siebel Technical Client Manager will build, deploy and maintain Siebel 8.x environments.
This individual will support Siebel development/production and hosted environments, troubleshoot technical issues, and coordinate technical changes with Customer Care, infrastructure and networking teams, as well as, other NaviSite technical resources. There is a considerable amount of client contact.
Architect, recommend to custoer, and deploy changes in Siebel server hardware and software.
Analyze current hosted environments and recommend changes for performance benefits, space benefits, and capacity benefits.
Report to customer system administrators through VP level customer representatives on a variety of Siebel and Siebel integration related issues.
Respond to customer calls, email, and personnel requests for Siebel technical support.
Act as an expert on customer Siebel environments and be able to react and respond to issues, questions, and concerns with consideration for a customers complete implementation. Ability to recommend changes to customer systems (such as windows patches, Siebel patches, configuration changes, etc.) and be able to produce a project plan that includes preparation, testing, and finally perform the patch application.
Identify performance issues within a Siebel environment at all levels including network, database, operating system, Siebel Server, and web server. Must be able to take direction from others, as well as, lead and direct the work of peers.
Ability to scope, document, present to customer, and implement a complete hosted Siebel environment for customers. Must understand Siebel environments well enough to recommend and implement system monitors that will notify appropriate parties in the event Siebel is unavailable.
Proactively monitor hosted systems for performance and perform daily administration tasks to ensure 100% uptime of Siebel environments.
Must be flexible enough to provide support to hosted customers and work on development projects as time permits.
Must be available to participate in 24/7 on call support rotation and occasional off hours application migrations and customer coordinated projects and updates.
What We're Looking For:
Expert knowledge of Siebel server management and architecture
Siebel 8.x certification
Windows operating system experience including file management, troubleshooting, and performance optimization
Network troubleshooting experience
Solid DBA experience, MS SQL Server (2005 and above) preferred. Oracle 10.x and 11.x a plus
Prior customer service experience supporting Siebel preferred
Internet Information Server 6.0 / 7.0
Resonate Load Balancing.
Configuration experience with Siebel 8.x
Prior experience implementing and/or upgrading enterprise level Siebel systems
Siebel Experience with: Multi Language, Load Balancing, Siebel Component Management, Workflow Monitor Agents, Campaign Management, including Segmentation, EIM
Active Directory and/or LDAP experience
Microsoft SQL Server: SQL Profiler / Performance Tuning
Microsoft Clustering administration (Windows 2008 R2 and 2003)Experience working with a hosted environment
Oracle Business Intelligence Enterprise Edition (11g)
Strong leadership and communication skills
Prior experience with: Microsoft Office Suite, Visual Basic, PERL
Travel : 10%
CB: TWC 12/4/2013, Navitbot
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable provides generous benefits. Health care and retirement benefits are significant portions of the total compensation package at TWC, and we invest more in those benefits than most employers. In addition, we offer tuition reimbursement, adoption assistance, competitive paid-time-off programs, work-life resources, and discounted pricing on TWC residential products and services for employees within our footprint. Our hope is that, by providing our employees with rich and flexible benefits, we can help them take care of the people who matter most – at work and at home.
Time Warner Cable is an Equal Opportunity Employer M/F/D/V.
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