Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Ensuring all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards
Handling the payment of all manual, hand-paid slot machine jackpots
Answering questions related to slot machines as well as general property information
Promoting features of the Slot Player’s Club and assist in slot promotions, as required
Signing up guests into the Slot Player’s Club
Investigating and resolving issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems
Exchange large bills (currency) for smaller at the request of guests
Assist with additional technical and service issues, as required
Answering routine questions from co-workers
Leading completion of daily tasks within the department or work unit
Interacting with others when necessary to achieve desired outcomes
Providing professional representation at internal and external meetings and events
Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics
Ensuring interactions with internal and external guests following the guidelines of the “Red Carpet Customer Service” Program
Adhering to all Corporate and local policies, procedures, and operating guidelines
To be successful in this position it will require the following skill set:
High school diploma or equivalent
Must be proficient in Microsoft applications (Excel, Access, Word)
Excellent written/verbal communication skills
Excellent customer service skills
Dedicated team player
Able to handle multiple tasks, flexible and positive when adjusting to change
Attention to detail and follow-through
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
If you’re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an “A” list career portfolio. You will soon understand why “It’s good to be PENN!”
Penn National Gaming, Inc. - 10 months ago
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