Provide a second layer of support to the Smart Start team field personnel and work directly with customers on the installation and set up of Cbeyond’s product suite. Agents will be using a variety of tools to assist with application setup and will need to have a strong understanding of desktop support and DNS related products and procedures as well as a working knowledge of telephony products and services. Agents will act as the primary point of contact for field representatives and act as a ...
Cbeyond - 18 months ago
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