Smartflex Software Specialist
Capitol Office Solutions - Columbia, MD

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DESCRIPTION

Title: Smartflex Software SpecialistDepartment: AdministrationReports to: Administrative ManagerFLSA Status: Non-ExemptLocation: Columbia, MD Organization: Capitol Office Solutions is a subsidiary of Xerox Corporation. We are the Mid-Atlantic's most advanced technology and services company specializing in Office Systems and Workflow Solutions. We partner with key industry leaders such as Xerox, Kyocera, and Hewlett Packard. We're headquartered in Columbia, MD and have offices in Washington D.C., and Tyson's Corner. We offer the Xerox technology with a local, personalized approach. Our decentralized management philosophy allows for very responsive customer service and support. We are also the national leader in Print Management assessment and delivery. We provide creative solutions which yield cost reductions and increased productivity to both large and small companies. We offer extensive product, service and sales training, very competitive benefits and compensation package, a positive working environment with an excellent opportunity for advancement.

DUTIES

Responsibilities: * Responsible for the administrative portion of all new installs, as well as ensuring the install is completed using a Tracking tool and Working with Help Desk * Proactively contact existing customers to "sell" and encourage installation of Smartflex* Update OMD Net with all new installs* Analyze Competitive equipment and develop a plan to get the information to the Sales Group/ Work closely with Falcon Administrator* Maintain Smartflex database by monitoring accounts that stop communicating, cleaning Dead Accounts that are no longer with COS or are no longer reporting* Set up and work with Supply Fulfillment Rep on the implementation and maintenance on the Supply Fulfillment tasks in Smartflex * Determine other areas that Smartflex could be utilized to improve workflow and customer satisfaction.* Troubleshoot Smartflex to ensure accurate meter collection and reporting of supply levels. * Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.

QUALIFICATIONS

Qualifications: High School diploma or equivalent and 1-2 years related office/IT experience is required.High comfort level working with Technology products and processes.Working knowledge of the following a plus: TCP/IP, basic understanding of IP addresses, IP Ranges, Firewalls & Proxy SettingsSelf Starter, Team Player, Positive AttitudeProfessional and enthusiastic telephone and communication skills.Must be dependable and punctual.Strong customer service skills and must work well in a team environment. Knowledge of Microsoft Word, Excel and Outlook required. Familiarity with the internet required.Strong organizational skills, ability to handle multiple tasks and ability to use good judgment in performing conflicting demands and managing priorities.Strong initiative with ability to seek out relevant information prior to making timely decisions.Must have strong ethics and ability to work as an effective, collaborative team member.Physical Demands/Working Conditions: Ability to work under stress/pressure. If you are or know of someone who is interested in this position, submit your resume to: http://www.capitolofficesolutions.iapplicants.com/ We are an Equal Opportunity Employer Responsibilities: · Responsible for the administrative portion of all new installs, as well as ensuring the install is completed using a Tracking tool and Working with Help Desk · Proactively contact existing customers to "sell" and encourage installation of Smartflex· Update OMD Net with all new installs· Analyze Competitive equipment and develop a plan to get the information to the Sales Group/ Work closely with Falcon Administrator· Maintain Smartflex database by monitoring accounts that stop communicating, cleaning Dead Accounts that are no longer with COS or are no longer reporting· Set up and work with Supply Fulfillment Rep on the implementation and maintenance on the Supply Fulfillment tasks in Smartflex · Determine other areas that Smartflex could be utilized to improve workflow and customer satisfaction.· Troubleshoot Smartflex to ensure accurate meter collection and reporting of supply levels. · Other duties as assigned. Management reserves the right to add or delete duties as deemed appropriate.

Capitol Office Solutions - 17 months ago - save job - block
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