Content Manager - Social Media Job
Mercer - Hoboken, NJ

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Content Manager - Social Media-HOB001FU


Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

The role of the Content Manager is to support Mercer’s intranet collaboration initiatives with a range of content management (gathering requirements, designing, building and testing web sites that support easy access to content), analytical, and user adoption activities.

Responsibilities to include:
Build and develop intranet sites on SharePoint platform

Contribute to the formulation of global content management strategy

Gather user requirements and translate them to functional/technical requirements using personas, wireframes and prototypes

Measure and report on the success of collaboration tools on Mercer’s intranet by reviewing and tracking metrics on a regular basis. Compile and communicate results to Mercer’s Intranet Governance Boards

Focus on increasing colleague participation on Mercer’s intranet and drive adoption through the engagement of social features, gathering and reviewing feedback, and identifying new opportunities for Mercer’s intranet

Conduct other research, analytical, or project management duties as requested



The position requires experience in the following areas:
  • Content Management
  • Knowledge of publishing standards including HTML and XML
  • Required proficiency in web site creation and management
  • Experience developing SharePoint sites
  • Communication
  • Ability to generate enthusiasm and communicate with all levels of organization
  • Ability to communicate effectively verbally, in writing and in presentations
  • Social media
  • Understands and has working knowledge of collaboration and social media tools
  • Project management, self-management, and ability to manage up
  • Ability to effectively manage upward including keeping manager appraised of project risks, accomplishments, and action required by manager
  • High degree of self-management; ability to resolve conflicts, hold self accountable, meet deadlines, and provide solutions with minimal oversight, and drive results
  • Effectiveness in influencing a project based team of individuals (through matrix relationships) to execute in a timely manner
  • Ability to manage multiple projects
  • Ability to create detailed time-phased project plans with limited oversight
  • Quality deliverables
  • Ability to define deliverables and provide frequent updates, resulting in high quality work product
  • Strong capability to deliver C-suite ready work product with limited guidance
  • Skilled in taking complex ideas and creating frameworks and other approaches to clearly communicate ideas and gain support
  • Analytical aptitude
  • Thoughtful quantitative skills, including ability to clean, combine, and analyze data
  • Ability to ‘look beyond the numbers’ to cull out meaningful insights; using data to tell a story and gain support
  • Cross-functional and business partnering
  • Ability to navigate a matrix organization and create deep working relationships across functional, geographic, and line of business boundaries
  • Experience navigating detailed functional processes (e.g. IT, legal, finance, marketing) in a complex environment
  • Microsoft PowerPoint, Word and Excel
  • Microsoft SharePoint
  • Familiarity with collaboration tools (i.e. communities, forums, blogs, wikis, etc.)
  • 3-5 years of experience as a web designer/content manager
  • Bachelor’s degree preferred
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

Job: Data Management
Primary Location: US-NJ-Hoboken

Marsh & McLennan Companies and its Affiliates
are equal opportunity employers

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Mercer is a global consulting leader in talent, health, retirement, and investments. Mercer helps clients around the world advance the...