Social Insurance Specialist (Claims Representative)
Social Security Administration 4.1547 reviews - Colorado Springs, CO

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Do you have a desire to:
help SSA manage its Social Security programs?


and solve problems?

advise millions of retired and disabled individuals?


on a team to make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!


those eligible for the

Interagency Career Transition Assistance Program (ICTAP)

in the

Colorado Springs, Colorado

local commuting area.

Veterans who are preference eligibles or who have been separated from the armed forces under honorable conditions after 3 years or more of continuous active service may apply. This includes veterans who were separated a few days before the full 3 -year period.


Proof of CTAP/ICTAP or VEOA eligibility required.

Must pass a meet and deal panel interview.

All qualification requirements must be met by the closing date.

Selective Service registration required for male applicants unless exempt.

U.S. Citizenship Required.

Claims Representatives conduct interviews and help claimants develop their claims for retirement, survivors and disability benefits and/or supplemental security income. They work with claimants to establish their continuing eligibility for payment, assist claimants in filing for administrative appeals, adjudicate claims and authorize them for payment, provide referral services, and identify and investigate potential program abuse.

For GS-11:
52 weeks of specialized experience equivalent to the GS-9 level. Specialized experience is experience which has equipped the applicant with the knowledge, skills, and abilities to successfully perform the duties of this position (refer to description of duties above). Examples of specialized experience include: knowledge of SSA policy/regulations; SSA claims processing including adjudication/authorization of claims, post-entitlement process, and continuing disability review process.

Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period you will be credited with 6 months of experience).

In addition to the minimum qualifications, applicants must be eligible under one of the following categories:

Former Federal employees eligible under CTAP or ICTAP.

Veterans who are eligible for preference OR who have been separated from the armed forces under honorable conditions after 3 years or more of continuous service may apply. This includes veterans who were separated a few days before the full 3-year period.

Qualification requirements must be met by the closing date of this announcement.


: Substitution of education for specialized experience will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions. Applicants who are substituting education for experience


upload a copy of unofficial or official transcripts prior to the announcement closing. Selectees will be required to provide official transcripts upon selection


For GS-11:
Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree.


  • Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.
How You Will Be Evaluated:
Your resume and supporting documentation will be compared to your responses to the occupational questionnaire. The questionnaire is designed to capture the evaluation criteria for this position. The evaluation you receive is based on your responses to the questionnaire and is a measure of the degree to which your background matches the evaluation criteria for this position. Please ensure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. When answering the questionnaire, remember that your experience and education are subject to verification by investigation. You may be asked to provide specific examples or documentation of experience or education as proof to support your answers, or you may be required to verify a response by a practical demonstration of your claimed ability to perform a task. If your application does not support your responses to the questionnaire, or if you are not able to provide verifying documentation on request, it may affect your evaluation or result in your name being removed from further consideration.

View Assessment Questions

Social Security offers a comprehensive

benefits program

that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you

balance life with Social Security to life outside of work

. Please review the

Office of Personnel site

for additional information about the many benefits of your career with Social Security.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See


The locality pay percentage for this office is 14.16%. Candidates receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay.

About this company
4.1547 reviews
These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and...