Social Insurance Specialist (Claims Representative)
Social Security Administration 489 reviews - Indiana

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Do you have a desire to:
help SSA manage its Social Security programs?

analyze and solve problems?

to advise millions of retired and disabled individuals?

work on a team make a difference in people's lives and your own?

Join SSA, one of the top 10 Best Places to Work in the Federal Government!

Social Insurance Specialist (Claims Representatives) contribute to the Agency's mission through direct and personal service to the public. This includes communicating with customers about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims.

This position is located in the Norfolk District Office at 605 Iron Horse Drive, Suite 1, Norfolk, NE 68701.

NOTE: This position will be filled either full-time or part-time (32 or less per week). Please answer the questions appropriately in the employment availability section of occupational questionnaire of this announcement.

Additional selections may be made from this vacancy.


U.S. Citizenship Required

Registered for Selective Service. See Other Information tab.

Background and/or Security Investigation Required

Selectees must complete an 11-13 week technical training class

Selectees are required to serve a 1 year probationary period

Claims Representatives (CR) provide assistance to the public in person, by mail and by phone, to establish eligibility for Social Security benefits. They conduct interviews and work with claimants to determine their eligibility for payment, file for administrative appeals, process claims and authorize them for payment, provide referral services, and identify and investigate potential program abuse.

Qualifications Requirements for GS-5: Requires 3 years of progressively responsible general experience, one of which is equivalent to the GS-4 level, that demonstrates the ability to: analyze problems to identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; and communicate effectively orally and in writing.

SUBSTITUTION OF EDUCATION : Substitution of education for general and specialized experience will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions .

If you are qualifying for this position based on completed education at an accredited college or university, you must provide a copy of your official or unofficial college transcripts or other proof of education. NOTE: Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: .

Education Requirements GS-05: A bachelors degree; 120 credits towards the completion of a bachelor's degree.


COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements. Only education in excess of the first 60 semester hours or 90 quarter hours beyond the second year leading to a bachelor's degree is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours or 45 quarter hours) beyond the second year is equivalent to 6 months of specialized experience. Experience and education should be computed as percentages of the overall requirements and must equal to 100 percent when combined.

SELECTIVE PLACEMENT FACTOR: After meeting the qualifications requirements noted above, you will participate in a panel interview to demonstrate your ability to serve the public. To receive further consideration, you must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease, and the ability to organize and express thoughts clearly. If you do not pass the panel interview, you will not receive further consideration and will not qualify for the job.

The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. Your education, training, and/or experience must show that you possess competency in knowledge of legal procedures, legal and medical terminology, ability to communicate orally and in writing, ability to use computer systems and related software and skill in decision making, analysis and problem solving. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation.

The questionnaire takes about 15 minutes to complete. To preview the questions, click the following link: View Assessment Questions

Your application will be evaluated under the Category Rating method. If you meet the Minimum Qualification Requirements for the position, your application will be evaluated and placed into one of three categories:

1 - Qualified Category - Candidates who meet the Minimum Qualification Requirements.

2 - Well Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a satisfactory level of the knowledge, skills, and abilities necessary to perform the duties of the position.

3 - Best Qualified Category - Candidates who meet the Minimum Qualification Requirements and demonstrate a high level of the knowledge, skills, and abilities necessary to perform the duties of the position.

Candidates eligible for veterans’ preference will be placed ahead of other candidates in the appropriate category for which they have been rated.”

Additional, preference eligibles who have a compensable service-connected disability of at least 10 percent and meet the Minimum Qualification Requirements will automatically be placed into the Best Qualified category.

ICTAP candidates who meet the requirements for the Well Qualified category will be placed at the top of the Best Qualified category and be given selection priority.

Social Security offers a comprehensive benefits program that you can customize for your individual medical and financial needs. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help you balance life with Social Security to life outside of work . Please visit our Careers website at for additional information.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you are registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See .

About this company
489 reviews
These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and...