Social Media Manager
Museum of Science and Industry, Chicago - Chicago, IL

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The Social Media Manager will be responsible for managing and
executing the Museum's social media content and consumer engagement
strategies on Facebook, Twitter, YouTube, Pinterest and other
relevant social media/collaboration sites. This position will work
to develop connections between MSI and its various audiences, and
turn these connections into meaningful engagement. The candidate
should have strong conceptual, writing and analytical skills, as
well as deep knowledge of current social media platforms and

Essential duties and responsibilities include the following:
Provide day-to-day management and execution of the Museum's
social media presence including (and not limited to) social media
channel and community management, creative writing, promotions,
partnerships, etc.
Research and write social media plans and posts in the Museum's
Work daily with Digital and Public Relations teams to develop
communications strategies that are consistent with overall Museum
communication strategies, tailored to reach their specific
audiences and timely.
Use online listening, supplemental research and daily community
findings to provide insight for improving programs and provide
findings in weekly monitoring reports.
Proactively monitor brand and relevant themes/news stories and
provide suggestions for timely content, assets and
Develop weekly editorial calendar in collaboration with the
Digital and PR teams.
Collaborate with the Advertising and Digital Media teams to
leverage digital advertising and organic/paid promotional
activities where appropriate.
Support brand loyalty and encourage generation of
user-created-content via active community participation and
conversation; manage online discussions by listening and responding
to users in a timely and authentic manner. Escalate issues as
needed and provide feedback on community happenings.
Exhibit continual understanding of evolving social media
landscape, capabilities, trends, and tools and their use to the
Museum's social efforts.
Research and identify social media best practices and relevant
brand examples within the space.


Bachelors Degree in Interactive Multimedia, Marketing,
Communications, Education, Science, or related field
Minimum 3-years experience managing social media for major
Strong project management skills managing internal and external
team members
Expert knowledge of social media tools and technologies
Experience managing and developing large brands' social
Proven experience creating web content for public or
educational audiences
Well-versed in creating metrics based on defined goals and
Strong organization and communication skills with proven
ability to meet project deadlines; detail-oriented
Ability to work well in a collaborative, multi-disciplinary
Excellent verbal, presentation and written communication
Able to manage projects to deliver on objectives within
timeline and process
Client-service-minded and ability to be diplomatic
Proactive, self-starter, problem-solver and organized
Strong project-management skills
Energized and able to manage and prioritize many tasks
Demonstrates leadership abilities
Portfolio demonstrating past projects

Rewards and Compensation
They don't just include competitive pay and benefits (though,
yes, those are also involved). As the largest science museum in the
Western Hemisphere, the Museum of Science and Industry is a
workplace like no other. Where else could you work under the same
roof as a 727, a fairy castle, a coal mine and a German sub? (Even
the brashest Internet start-up only manages at most to acquire two
of those.) We work hard, but our schedules are sane and, P.S., we
have an Omnimax® theater.

Join the MSI team and play a direct part in shaping the experiences
and education of millions of guests from around the world.
This is a temporary full-time position through April 1, 2014
with possible extension.

Learn more and apply online at