Social Service Manager
Koinonia Homes - Independence, OH

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Job Description
: CORE COMPETENCIES: Effective Communication, Accountability, Problem Solving, Service Excellence, Team Leadership, Work Ethics & Values, Technological Proficiency, Attention to Detail, Interpersonal Skills, Commitment, Developing Others.


Assumes responsibility for coordinating for all Admissions and Discharges throughout KHI. Ensures that individual rights and welfare are maintained through programs, policies, and staff training/development. Serves as the facilitator for family meetings and liaison for APSI and Guardians. Assists in various administrative duties at the direction of the Director of Quality of Regulatory Compliance. Indirectly reports to the Directors of ICF/IID, Waiver, and The Center for Day, Vocational and Career Services Ensures that systems and practices are in place that meets all requirements of applicable regulatory agencies. Assumes on-call and management responsibilities


1. Coordinates admissions and discharges within Koinonia Programs.
· Maintains waiting list for The Center, Koinonia Partners Unlimited and Koinonia Waiver Services and works with the county board to ensure placements within management contract homes.
· Responsible for weekly review of the county board provider search tool and follow up with potential referrals.
· Responsible for receipt of all agency referrals and distribution as appropriate.
· Liaison with the County Board and other outside referrals sources.
· Develops and maintains a resource guide with referral sources indentifying contact information.
· Networks, solicits and obtains referrals for admission (Developmental Centers, Schools, Nursing Homes, etc.). Facilitates the process of identifying appropriate candidate(s) for admission and ensures that admission criteria are met per Koinonia policy.
· Works with Division Directors to ensure that they are up to date with information and the division’s needs are being met.
· Works with the Development Department on developing marketing tools specific to the populations served to solicit referrals for placement.
· Meet with prospective new admissions, their family/guardian, caseworkers, and Day/Residential program providers.
· Coordinates and facilitates the assessment process with the appropriate management team members.
· Chairs the referral committee.
· Coordinates and facilitates Pre-Admission and Admission meetings.
· Ensures that all necessary documents are acquired (social security cards, birth certificates, trust funds, burial plans, etc).
· Communicates with finance department regarding status of prospective admissions.
· Works with management team members to ensure that the admission process is facilitated per Koinonia and governing agency’s policies and procedures.
· Ensures the admission process is completed in a timely manner so as to alleviate vacancies.
· Maintains list of all individuals on discharge status.
· Coordinates and facilitates discharge meetings with management team members.
· Communicates with finance department regarding status of individuals on discharge status through the actual discharge date.
· Facilitates the discharge process with the management team members to ensure that the discharge process meets Koinonia and governing agency’s policies and procedures.
· Anticipates future discharge and admission needs of the individuals as specifically related to health/safety needs as well as desires of individual/guardian and reports the information in the referral committee meetings.
2. Serves as a programmatic resource for division management teams.
· Facilitates family meetings.
· Develops focus groups with family members on identified issues.
· Communicates as needed with families concerning coordination of services.
· Facilitates guardianship needs of individuals.
· Acts as a liaison with Probate Court and APSI.
· Monitors and tracks all internal paperwork required for guardianship maintenance.
· Monitors guardianship status.
· Facilitates burial plans and maintains information on resources available.
3. Involves community resources to enhance the individual’s programming.
· Advocates for needs and services on behalf of individuals
· Seeks out new opportunities and natural supports in the community for individuals.
· Provides input to newsletters for communication coordinator.
4. Facilitate training and skill development of other team members. (i.e. writing of social history, BSP, skill development, goals and objectives, health and safety plans, etc.).
5. Oversees ISS and quality of data stored.
· Inputs all admission/discharge data.
· Monitors and audits ISS and provides reports to division directors.
6. Assumes responsibility for implementation of auditing systems and practices to ensure intended outcomes are achieved for this role.
7. Has current working knowledge of, and complies with all regulatory agencies including Medicaid regulations and DODD Rules.
8. Assists in the growth of new supports and services.
9. Ensures that all Agency policies and procedures are followed.
10. Provides specialized trainings as identified and assigned by division directors (Healthy Living, Human Awareness, etc).
11. Ensures all required monthly reports are submitted in a timely fashion.
12. Assumes responsibility for self-development, continuous learning, and professional expertise so as to result in being an effective resource.
13. Participates actively on teams and committees within and outside the agency.
14. Indirectly participates in employee evaluations according to current Agency policy.
15. Has a working knowledge of all required technological systems and programs.
16. Asserts self as an active leader within the agency.
17. Performs other related duties as required.
Job Requirements
: Please note: We require all employment history to be filled out completely on the application as well as an uploaded resume. Incomplete applications will not be considered.

Ability to work effectively and efficiently according to strict timelines.
· Knowledge of IDD service system.
· Ability to provide effective staff training.
· Strong verbal and written communication skills.
· Ability to work independently.
· Ability to motivate others.
· Ability to prioritize workload.
· Ability to assess, evaluate, and monitor in all relevant areas.
· Ability to understand their role in the budget process.
Work will include evenings and weekends.
· May assume on-call responsibilities as assigned.
· May be exposed to aggressive or otherwise challenging individuals.
· May be exposed to contagious diseases.
Bachelor’s degree in Human Services required, Masters preferred
· Five years experience in DD or closely related field
· Demonstrated ability for self-direction in work
· Valid Ohio Driver’s License and proof of automobile insurance
· Must have vehicle liability insurance
· Must maintain acceptable driving record according to agency policy and agency liability insurance requirements
· Knowledge of Microsoft Office Products – Word, Excel, Power Point, Outlook

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