Social Services Manager
Travis County - Austin, TX

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Manages the day-to-day and overall operations of a social services department, work unit or program composed of multiple operational components and related staff. Performs managerial, consultative, technical and administrative work in the planning, developing, overseeing implementation of and evaluating departmental goals and objectives.

Distinguishing Characteristics:
This is a job classification within the Social Services job family. This classification is responsible for managing the operations of a social services department, work unit or program composed of multiple operational components and related staff. This classification is distinguished from the Social Services Program Administrator which directs and manages a large department or broad based series of multiple funded programs with broad scope of responsibility, complex budget and large staff.

Duties and Responsibilities:
  • Supervises inmate program, staff and interns at the Travis County Correctional Complex. Manages staff, reviewing work assignments and staff development through coaching.
  • Manages service delivery and programs for assigned area in the Counseling and Education section of the Inmate Services Department. Organizes operations and procedures. Sets priorities, monitors activities and assignments and resolves problems.
  • Program development and monitoring. Researches evidence based practices. Assists with data collection.
  • Ensures performance measures are established and met. Performs day to day program implementation and collaboration with correctional staff and community providers.
  • Directs and manages the planning and operations of a social services department, work unit or program. Oversees subordinate managers and staff, including hiring, training, performance evaluation and disciplinary actions, ensuring activities are consistent with policies, procedures, laws, regulations, goals and objectives.
  • Plans, develops and establishes goals and objectives. Participates in, or develops strategic plans to accomplish the goals and objectives.
  • Provides technical advice, policy interpretation and guidance for application of appropriate procedures to staff.
  • Evaluates program effectiveness to develop improved methods. Devises evaluation methodology and manages implementation. Analyzes results and recommends or takes appropriate action.
  • May prepare proposals for funding or funding continuation.
  • Serves as liaison and collaborates with governmental and public agency representatives, community outreach and advocacy groups, service providers and others. Plans, develops and manages a variety of community development and community organizing activities. Identifies and resolves service gaps and barriers, stimulates interest in departmental programs and services.
  • Develops and participates in education and training for clients and community. Makes presentations related to departmental programs and services.
  • Prepares periodic reports, financial analysis and statistical reports on program activities and program progress.
  • Performs other job-related duties as assigned.

Minimum Requirements:

Education and Experience:
Bachelor's degree in Social or Behavioral Sciences or a directly related field AND five (5) years increasingly responsible experience in social services, including one (1) year of supervisory or management experience;


Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License
A minimum of one of the following licenses:
Licensed Chemical Dependency Counselor (LCDC)
Licensed Social Worker (LSW)
Licensed Master Social Worker (LMSW).

A Preferred License does qualify as a minimum license.

Licensed Professional Counselor (LPC)
Licensed Clinical Social Worker (LCSW)
Licensed Marriage and Family Therapist (LMFT)
Licensed Psychologist
Master's degree in Social or Behavioral Sciences or a directly related field.

Knowledge, Skills, and Abilities:

Knowledge of:
  • Mental health, substance abuse, domestic violence, education (GED and literacy), vocations, basic needs, women's issues, criminogenic factors, and community re-entry to develop and maintain programming for specific inmate populations.
  • Management and supervisory principles, practices and techniques.
  • Policies, practices and procedures within area of assignment.
  • Federal, State and Local program laws and requirements.
  • Advocacy groups, social service providers and community outreach organizations.
  • Budgetary practices and techniques.
  • Modern office practices, procedures and methods.
  • Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
  • Business letter writing, grammar and punctuation, and report preparation.
Skill in:
  • Planning, development, monitoring and evaluation of social service programs and services.
  • Supervising others, allocating resources and evaluating programs.
  • Leadership and community collaboration.
  • Problem-solving and decision-making.
  • Operating a variety of modern office equipment, including a computer.
  • Both verbal and written communication, including presentations.
Ability to:
  • Motivate, train, supervise and develop and evaluate staff.
  • Serve as technical consultant and liaison.
  • Create and recommend department and program initiatives.
  • Prepare administrative and statistical reports.
  • Communicate effectively.
  • Work independently.
  • Manage time well and perform multiple tasks, and organize diverse activities.
  • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.

Work Environment & Other Information:

Physical requirements include the ability to lift/carry up to 25 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing stairs, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, driving, client/customer contact, and squatting to perform the essential functions.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
This position has direct contact with inmates.

Hours: 8:00 AM to 5:00 PM Monday through Friday
Works some nights and weekends

Location: 3614 Bill Price Rd. Del Valle, Texas and 509 W. 11th Street, Austin

Department: Sheriffs

Drug & Alcohol Test Required
Physical Exam Required
Criminal, Credit, Driving. Education & Employment Background Check Required

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