Social Worker (Service Chief)
Department of Veterans Affairs - Madison, WI

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"To care for him who shall have borne the battle and for his widow and his orphan."

  • Abraham Lincoln
WHO WE ARE: We are people who take great pride and deep satisfaction in providing America's veterans with the best clinical care, the most innovative technology, and the most comprehensive array of benefits America has to offer.


Vacancy Identification Number: 786354

Special Employment Consideration:
VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A,

Appointment of persons with disabilities

[i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or

Disabled veterans with a compensable service-connected disability of 30% or more



You must be a US citizen to apply for this job

You will be subject to a background/suitability investigation.

Designated and/or random drug testing may be required.

You may be required to serve a probationary period.

The Chief is responsible for defining the mission and vision of the Service, developing the scope of practice for all social workers, designing a Social Work Service Plan of Care, and assuring implementation of quality improvement measures. The incumbent is responsible for developing, planning, clarifying, administering and managing Social Work Services for all areas of the Medical Center. The incumbent designates service priorities and objectives, ensures the supervision and evaluation of all social work staff, and is responsible for supervising and evaluating the performance of the assistant or associate chiefs and supervisors. The Chief makes independent professional decisions and recommendations. The incumbent serves as the liaison to other Services or care-lines, other facilities, VISN offices and VHA Central Office. This position also serves as liaison with Veterans Benefits Administration Offices, other government agencies, and the community. The incumbent is responsible for advising management of specific clinical or administrative issues within Social Work Service and within the medical Center. The position serves as a consultant, mentor, and advisor to subordinates, peers and administration.

Incumbent is responsible for the strategic planning and operation of Social Work Service. The employee is responsible for ensuring the administrative and clinical supervision of social work staff in their professional role.

He/She also serves as discipline champion and as a member of the Board of Directors of the Mental Health Service Line. Collateral duties also include Employee Assistance Program coordinator, Hardship Officer, Purchase Card Approval Official, Student Program Coordinator and numerous Hospital Committee memberships. Incumbent oversees all professional social work activities within the medical center ensuring that educational and quality of care functions related to the psychosocial needs of veterans are met. Incumbent is responsible for making decisions regarding work problems presented by subordinate social work supervisors. Incumbent will make selections for supervisory and non-supervisory positions, hear group grievances and serious employee complaints, review serious disciplinary cases (i.e., those proposing suspensions and removals), and disciplinary problems involving key employees. Counsels employees regarding poor performance or other unsatisfactory situations, takes disciplinary or appropriate action when necessary, or reviews or concurs in disciplinary actions or other appropriate actions or recommendations from subordinate supervisors, concerning Social Work Service employees. Makes recommendations for recruitment of staff and ensures responsibilities for orientation and continuing education of staff. Serves as a consultant to management and other professional staff directly or through committees concerning a wide variety of matters related to the social work profession in order to provide professional advice and assistance in matters related to Social Work Service. Incumbent makes recommendations to the Chief of Staff for naming discipline members and others to serve as Social Work site managers and other support positions necessary to ensure the smooth running of professional social work activities.

Work Schedule:


Shift 8:00 am to 4:30 pm

Relocation Expenses:
Relocation expenses are not authorized for this position.

Physical Demands: Most of the work performance is at a desk, in an office setting. The position does require touring of the Hospital for direct supervision. The incumbent occasionally carries books and papers to and from meetings and conferences.

Work Environment: The work environment includes the risks and discomforts normally found in office, conference rooms, and similar settings. An adequately lighted, heated, and ventilated office is used to accomplish work assignments. The incumbent may be exposed generally to patients and others while traveling throughout the Hospital to and from meetings. The incumbent will travel to meetings in the local community, region and nationally as necessary.

Your résumé and/or supporting documentation will be verified to ensure that you meet the minimum qualifications required as described in the duties listed above. You will also be evaluated to the extent you possess the knowledge, skills, abilities, and other characteristics associated with the position. Therefore, please ensure your application package addresses the assessment questionnaire



MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, you may be rated ineligible for this position.

To qualify for this position,

applicants must meet all requirements within 30 days of the closing date of this announcement.

Basic Requirements (must meet all)

Master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE) including but not limited to the Masters in Social Work (MSW).

A license or certification by a state to independently practice social work at the master's degree level.

Proficient in spoken and written English as required by 38 U.S.C. 7402(d), 7407(d).

United States Citizen.


Minimum Experience:
A license or certification at the advanced practice level which includes an ASWB advanced generalist or clinical examination, unless you are grandfathered by the state in which you are licensed to practice at the advanced practice level.

Proven experience demonstrating possession of advanced practice skills and judgment; and demonstrating progressively more professional competency. Advanced Practice Level is defined as the ability to provide independent and expert clinical psychosocial and case management services in a specialized area of practice. This includes all of the following:

Advanced knowledge of and mastery of theories and modalities used in the specialized treatment of complex physical or mental illness. This includes ability to incorporate complex multiple causation in differential diagnosis and treatment.

Advanced and expert skill in a range of specialized interventions and treatment modalities used in specialty treatment programs or with special patient populations. This includes individual, group, and/or family counseling or psychotherapy and advanced level psychosocial and/or case management interventions.

Advanced knowledge and expert skill in developing and implementing methods for measuring effectiveness of social work practice and services in the specialty area, utilizing outcome evaluations to improve treatment services. This includes the ability to coordinate the delivery of specialized psychosocial services and programs. Ability to design system changes based on empirical findings.

Ability to provide subject matter consultation to colleagues and students on the psychosocial treatment of patients treated in the specialty area, rendering professional opinions based on experience and expertise and role modeling effective social work practice skills. This includes the ability to teach and mentor staff and students in the specialty area of practice and to provide supervision for licensure or for specialty certifications.

Ability to expand clinical knowledge in the profession, demonstrating innovation in the creation of new models of psychosocial assessment or intervention to identify and address specialized clinical needs.

Ability to write policies, procedures, and/or practice guidelines pertaining to the specialty population or specialty treatment program.


Specialized Experience: (required demonstrated Knowledge, skills and Abilities)Know ledge and skill in management/administration, which includes supervision, consultation, negotiation, and monitoring; Knowledge of legal, ethical, and professional standards applicable to social work practice; Ability to develop, maintain, and oversee social work programs in all settings. This includes identifying needs for social work assessment, evaluation, and treatment; determining priority needs for social work services; and recommending adjustments to staffing levels accordingly; Demonstrated global knowledge of social work practice in health care and mental health settings including resources, and the policies and procedures pertaining to home and community based care, acute care, ambulatory care, long term care, performance measures, and clinical guidelines; Ability to provide consultation to care line managers and other staff on social work qualification standards, social work practice, social work competency, social work productivity, and social work continuing education; Ability to provide supervision for social work licensure and practice supervision for facility social workers.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.


Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts, as long as they contain the applicant's name, the name of the school, the date and degree that was awarded, and the list of classes and credits earned. Transcripts must be received in this office by 11:59PM EST on the closing date in order to be considered. If you are selected an official transcript must be provided prior to entry on duty.

Combining Education and Experience:
Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements. It will be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.

FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

Veterans Preference:
When applying for Federal jobs, eligible veterans must claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s), Member Copy 4, if available, showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability and a completed SF-15, "Application for 10-point Veteran Preference".

Veterans with service-connected disability of

less than

10%, nonservice-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, must refer to and submit a completed SF 15, "Application for 10-Point Veteran Preference," and required documentation with your application materials.

For more information on Veterans' Preference, please visit

Please follow all instructions carefully. Errors, omissions, or failure to submit all required documents will affect your eligibility or consideration for this position.

Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at

Receiving Service Credit for Earning Annual (Vacation) Leave

: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP)

provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified, you must submit appropriate documentation and be found well-qualified for this vacancy. Information about CTAP and ICTAP eligibility is on OPM's Career Transition Resources website at


VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

This job opportunity announcement may be used to fill additional vacancies.

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...