Software & Support Consultant
Austin Ribbon & Computer (ARC) - Austin, TX

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Software Support ConsultantAustin TX Profile This Enterprise Content Management and Document Imaging solution provider serves governmental and private sector entities The Software Support Consultant will be skilled in software implementations for Kofax and IBM FileNet P8 products in traditional (ie terrestrial) systems environments Familiarity with “cloud environment” implementations is a plus Estimate and install various commonofftheshelf (COTS) software products for customers in the public and private sectors Installations will be in both terrestrial and cloud environments Configure software for specific customer solutions Provide ongoing support for software installations Provide firstline help desk support as well as secondary support and trouble ticket resolution Conduct projectbased software implementations as well as general customer support Responsibilities Accountabilities Kofax new installs and upgrades Direct customer support (ie help desk experience trouble ticket resolution) Kofax Troubleshooting techniques Kofax to FileNet integration Understand and implement Oracle SQL PLSQL Relational Database concepts Debug andor optimize Kofax batch classes Data mining and data maintenance work Understand and implement Active Directory concepts Skills and Experience 4 5 years’ of experience as Kofax analyst andor Kofax system architecture 56 years’ of experience in IT industry Extensive knowledge of KOFAX system setup (preferably with Kofax certification) Extensive knowledge of KOFAX system architecture FileNet P8 experience is also desirable (preferably with FileNet certification) Education and Certifications Bachelors degree or equivalent from a fouryear accredited college or university preferred AND 45 years of Kofax experience FileNet and Kofax certifications preferred Apply online or email resume and cover letter to melissagaddarciscom mailtomelissagaddarciscom Software installation; certification in Kofax & FileNet; experience with document/content management systems
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