Software Applications Trainer
Education Management Solutions - Exton, PA

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We are currently seeking a Software Trainer:

The trainer will analyze training requirements, plan, coordinate and deliver application training to our clients as well as to internal EMS staff. Training will be conducted at the client site, remotely and at EMS headquarters. Effective training will increase client confidence and reduce dependency on the EMS customer support team. The trainer will create and maintain user guides and training materials and will analyze and adapt the training curriculum as needed.

Essential Functions

Plan, develop, and provide on-site training using knowledge of the effectiveness of methods such as classroom, demonstration and hands-on training for new clients

Develop and maintain technical documentation, user guides or visual aids

Deliver on-going training for existing clients either on-site, telephone or on-line.

Increase customer satisfaction

Reduce customer dependency on EMS support

Deliver on-going training for internal EMS staff

Adapt to and modify training curriculum as required

Assist internal Quality Assurance team and report findings

Performs other duties as required

Requires excellent one-on-one and group presentation and facilitation skills

Ability to use a variety of learning/training concepts and principles along with
knowledge of adult learning

Ability to analyze training needs and accordingly design training materials

Ability to motivate learners and establish credibility

Strong verbal and written skills are required

Strong interpersonal skills and relationship building skills

Ability to adapt and work efficiently in a dynamic technology environment

Ability to work independently and as part of a team

Ability to manage multiple simultaneous projects

Ability to travel (70-75%) is required

Ability to research, diagnose and solve problems

Computer competence and the ability to use media effectively

Customer service orientation and commitment to quality

College degree required

Minimum 2 years of software training experience

Prior experience with operating a Clinical Skills Training or Simulation Center is extremely desirable

PLEASE EMAIL RESUME AND SALARY REQUIREMENTS TO: HRD@EMS-WORKS.COM