This team of high-caliber engineers, in the Developer Support organization with our client, supporting IHV and OEM customers who are attempting to obtain a logo for their hardware and drivers. Debug and diagnose the hardest problems across a range of devices and systems to help these customers pass the Logo tests. Work with a wide range of development and production teams within our client's company, and use a wide range of tools to solve the customer’s issue in a limited time frame based on customer’s priorities.
Daily responsibilities will include;
-There's is no live phone Q to log on. Engineers monitor a work Q and pull cases out of the Q. Day to Day, engineer will be taking/working on cases with customers directly via phone or email to resolve an issue.
*B.S. in Computer Science or equivalent experience requirement.
*Required: 2+ years User Mode Debugging of test applications using a popular Debugger *Required: 2+ years C development experience creating or troubleshooting applications
*Required: 2+ years C# development experience creating or troubleshooting applications
*Required: 1+ years: Experienced Windows Hardware Certification Engineer, knowledge of the certification policies, processes, programs and tools.
*Experience building logo test environments, running and troubleshooting logo test results. *Direct experience with the above on either HCK\WLK\DTM required. Experience with HCK and HCK test automation valued.
*Required: Direct experience working with customers in an external customer relationship role, managing many different problems, working in an engineering role to solve break fix problems
Catalytic has helped some of the world's leading brands in the Communications, Media, and Technology industries develop the products,...