Software Programmer III
Vertex Innovations - Glen Allen, VA

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Looking for a Software Programmer III based out of Glen Allen, Virginia responsible for implementation, configuration and day-to-day operational support of Avaya Call Center infrastructure. If you are looking for a position that utilizes your unique call center and infrastructure experience and provided excellent benefits, then this is for you. Submit Your Resume Today!

Average Yearly Compensation: Based on Skills and Experience

Additional Responsibilities:
  • Implements and supports the telephony infrastructure including: Avaya CM, SIP, CMS, AES, VoIP, and various Call Center applications
  • Implement, maintain and troubleshoot Avaya S8800 class media Servers and G450, G650 media gateways running Avaya Communications Manager R6.2; and CMS in a dispersed voice network that includes multiple call centers and 2 data centers
  • Call Center skills: Avaya Contact Center skills: Vectoring, VDN, Skills, Variables, System configuration, ARS Table, Routing Plan, Service hours tables, CMS Supervisor, Moves, Adds and changes, Avaya 1X agent, Avaya IP agent, Modular Messaging
  • Other job functions will be to assist in the design, implementation and management of projects that may include new locations or deploying new technologies across the network
  • Implements and maintains advanced telecommunication applications such as CMS, AES, CM8800, Modular Messaging. Execute project work related to the Voice/Telephony support area during service interruptions with minimal supervision
  • Performs routine system administration and maintenance on local or remote locations with no impact to the business
  • Keeps documentation up to date for all telecommunications systems such call center routing, trunking and voice announcement scripts
  • Proactively analyses, troubleshoots and resolves telecommunications systems and circuit issues in a timely manner
  • Resolves open help desk tickets and verifies all issues were properly resolved and documented
  • Interacts with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact business

Required Skills:
  • Excellent verbal and written communication, interpersonal and customer service skills
  • Strong organizational skills
  • Self-starter, able to work independently and as part of a team in a fast paced environment
  • Detailed knowledge of Avaya Communication 6.2.X in a distributed environment, Avaya Session Manager 6, VoIP (H.323 and SIP) and TDM (ISDN and RBS), CTI applications in a Call Center environment, Avaya Peripheral Gateways, Avaya CMS, Modular Messaging, AES, Avaya 1X Agent, Avaya IP Agent, ACCCM

Preferred Experience & Education:
  • College Degree in related field
  • Cisco ICM knowledge
  • NICE call Recording knowledge

  • 120 hours of vacation and sick leave
  • 8 Paid Holidays
  • 401(k) Investment Plan
  • Medical, Dental, Vision and Life Insurance
  • Prescription Drug Plan
  • Direct Payroll Deposit
  • Social Security and Worker's Compensation
  • Unemployment Compensation Insurance
  • Reimbursement for Job Related Education and Training
Company Overview:
Founded in 2003, Vertex Innovations Inc., a women owned business, is a national telecommunications consulting firm. We offer creative thinking and unparalleled service to our clients in order to achieve the best possible results on every project.

Vertex Innovations has extensive knowledge in both the telecommunications and commercial construction industries. We have a depth of experience in a range of telecommunications disciplines. We offer Fixed Network Engineering, RF Engineering, Transport Engineering, MSC (Mobile Switching Centers) Construction, Network Integration, Xng Database, Cell Site Construction, In-Building Engineering, Network Implementation, Project Management services and Owner Representation.

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