Software Quality Assurance Specialist for National Retail Company
Kirkland's - Nashville, TN

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The Software Quality Assurance Specialist will build a Best Practice, Software Quality Assurance Competency within the organization to ensure that all information systems products and services meet organizational standards and end-user requirements.

  • Leads, participates, executes, and mentors Software Quality Assurance Best Practices both from an operational and project management perspective.
  • Works with IS Technical and Business Analysts, End Users, Project Managers, and Applications Development Staff.
  • Assists QA Team members through careful testing and enforce adherence to a defined change management process.
  • Leads and mentors in the different software development processes to ensure traceability, from system/software requirements, to architectural/detailed design, to test plan/test procedures inspections.
  • Ability to lead Testing as well as be a Tester by performing all facets of the SQA lifecycle.
  • Ability to assess/advocate quality and devise improvements to current procedures.
  • Reports progress on program/project defects and problem resolution to management.
  • Performs complex work flow analysis and recommends quality improvement.
  • Develops a thorough working knowledge of each application and other tools needed.
  • Utilizes existing tools and recommend additional resources to facilitate testing and create a sustainable test infrastructure.
  • Participates in requirement reviews, design specification, technical documentation reviews and defect/incident analysis.
  • Determines the software application testing needs by analyzing business and functional requirements.
  • Identifies, documents and manages resolution of software (and/or related data) inconsistencies, defects and bugs.
  • Validates, researches and analyzes client-reported issues and test related fixes.
  • Works with external and internal programmers, developers, and designers as necessary and directed to meet client needs.
  • SQL abilities to query and verify test results in the database.
  • Completes special projects and other projects in various areas of the business as assigned by the PMO.
  • Bachelor’s Degree preferred.
  • Minimum Experience:
3 + years of complex application integration
Software Quality Assurance Experience
Experience with testing tool suites
  • Preferred Experience:
4-6 years of complex application integration
ITIL Foundation Certification and/or Experience
PMO and Software Quality Assurance Experience
Software Service Desk Experience
Performance Testing Experience
  • Proven analytical and problem-solving skills to help validate implementation of software against functional and technical specifications.
  • Demonstrated knowledge and experience to develop, implement, lead, execute, and mentor Software Quality Assurance (SQA) Best Practices, including Software Quality Control, Software Testing, Software Testing Techniques, and Software Development Processes.
  • Thorough and detailed understanding of the Software Development Lifecycle, including Waterfall and Agile.
  • Must have experience using Software Quality Assurance disciplines and methodologies
  • Familiar with GUI applications and client server environments.
  • Must practice active listening to understand others’ perspective and ensure continuous understanding.
  • Must be detail oriented, organized, and have the ability to multi-task.
  • Strong customer service orientation as well as leadership, management and teamwork qualities; contributes to creating a motivated, positive work environment.
  • Excellent verbal, written, and oral communication skills; able to conduct self in professional, ethical and objective manner.
  • Highly motivated self starter, with a can-do attitude, that can operate with limited direction and supervision, and who can set own priorities and meet deadlines.
  • Strong work ethic and integrity
  • Strong attention to detail and a thorough approach to testing methodologies
  • Ability to make decisions through thorough analysis.
  • Experience with Microsoft Office suite of products - MS Word, Excel, Visio, and MS Project .
  • Excellent interpersonal skills in order to lead, motivate, and promote team building and goal attainment.
  • Creative thinker who can bring fresh ideas and think around roadblocks.