Software Support Analyst, Accounting Application
Southeastern Data Cooperative SEDC - Atlanta, GA

This job posting is no longer available on Southeastern Data Cooperative SEDC. Find similar jobs:Software Support Analyst jobs - Southeastern Data Cooperative SEDC jobs

Job Description

SEDC is looking for sharp, career-minded individuals to join our Technical Software Customer Support team.

Our Software Support Specialists provide both phone based and on-site technical support activities for our billing and accounting applications which include:

  • Problem identification, analysis,research and resolution over the phone & email
  • Developing work orders to meet customers needs or to address software bugs.
  • Researching customers current software capabilities
  • Assisting with evaluation of customers current business processes

  • 1-3 years previous experience in technical software application support or implementation role.
  • Excellent customer service skills.
  • Solid research and problem-solving skills
  • Pleasant telephone demeanor and good communication skills
  • Demonstrated data/numbers aptitude and be well-versed in interpreting & manipulating data (Access, SQL) and spreadsheets (Excel).
  • Typically individuals in this role will possess and Bachelors degree or equivalent experience.
Additional Information