Software Support Analyst
Corvallis, OR, USA
DNV KEMA Energy & Sustainability is committed to driving the global transition toward a safe, reliable, efficient, and clean energy future. With a heritage of nearly 150 years, we specialize in providing world-class, innovative solutions in the fields of business and technical consultancy, testing, inspections & certification, risk management, and verification. As an objective and impartial knowledge-based company, we advise and support organizations along the energy value chain: producers, suppliers & end-users of energy, equipment manufacturers, as well as government bodies, corporations and non-governmental organizations. DNV KEMA Energy & Sustainability is part of DNV, a global provider of services for managing risk with more than 10,000 employees in over 100 countries.
Location and team
Digital Inspections, a DNV KEMA Business, headquartered in Corvallis, Oregon, is a technical and innovation leader in electric utility asset health maintenance management systems. Our clients are electric utilities. Digital Inspections specializes in utility maintenance management, primarily through the sales and service of the CASCADE ™ Utility Asset Health Maintenance Management & Inspection System, and an expanding portfolio of products and services to serve the electric utility industry.
Digital Inspections is seeking an experienced professional to join the Product Support team as a Software Support and Business Analyst based out of our Corvallis, OR office.
This position requires:
Innovative thinking and problem solving
Efficient and effective communication skills
Frequent interaction and cooperation with customers other members of the Digital Inspections support, testing, and development teams.
Professional interaction with technical and non-technical contacts in the marketplace (customers, industry experts, and partners)
Tasks may include
Establishing and maintaining an expert level of understanding of Digital Inspections software
Applying database skills to problem analysis and resolution
Providing continuous phone support to client base
Assisting in implementation of products and custom integration software
Providing installation support and follow-up interaction
Other duties as needed
What we're asking
Requires a 2-year degree or relevant experience
Experience in the electric utilities industry is a plus
3-4 years prior experience in one or more of the following areas:
Customer Help Desk support
Providing customer support and using applications in the utility business
Must have a good understanding of computer networks
Must have a good understanding of SQL
Must have experience with database applications
Ability to work both independently and in a team environment
Ability to meet deadlines
Possess an excellent attention to details
Ability to achieve and maintain expected productivity levels
Excellent verbal and written English communication skills
Ability to follow procedures
Ability and willingness to learn and adapt quickly
Has professional standards with regard to attendance, personal accountability, and integrity
This is a US-based opportunity with office located in Corvallis, Oregon; applicants must be fully-authorized to work in the U.S. Local applicants preferred - no relocation assistance is provided for this position.
What we're offering
DNV KEMA offers a friendly, professional working environment, competitive salaries, and an exceptional benefits package.
DNV KEMA is an equal opportunity employer. Visit our websites at www.dnvkema.com and www.digitalinspections.com
DNV KEMA Energy & Sustainability - 10 months ago