Software Support Engineer
LabTech Software - Tampa, FL

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Job Description:General Summary:
The support department at LabTech is a critical part of
our future success; we take the success of our partners
incredibly seriously. We feel their joy and eliminate
their pain.
The most important criteria for joining our support team

are:
  • Client-facing technical experience
  • Effective written and verbal skills; excellent phone
manners
  • Firm grasp of how LabTech works in respects to your
assigned Technology Team

Additional responsibilities include:
  • Taking ownership of technical issues, and working
with our Partners, QA, and Development groups to
resolve more advanced issues when necessary
  • Resolving escalated partner complaints with, and
without, the need for team lead intervention
  • Documenting troubleshooting and problem resolution
steps for OneNote
  • Participation in providing training to other
engineers

Technical Skills:
  • Knowledge of Windows operating systems
  • XP
  • Vista
  • Windows 7
  • Server 2003
  • Server 2008
  • Small Business Server
  • Knowledge of MySQL
  • Use of SQLYog
  • Execute basic queries
  • Basic knowledge of, firewalls, DNS, TCP/IP and other
networking concepts
  • Experience with basic website setups on a Windows
server
  • IIS setup and configurations
Education:
  • Bachelor’s Degree in Computer or Business field is
preferred
  • MCSE & CCNA would be an advantage
  • A+, Server+, Network+, Security+ desirable
Strongly preferred:
  • Our development environment is based on Microsoft
.net architecture and MySQL. Familiarity with either
program is a plus, especially as regards MySQL
administration and scripting.
  • Experience of at least 2 years in an MSP environment
using RMM software such as: Spiceworks, Zenith,
Kaseya, Labtech, Level Platforms
  • Experience of at least 2 years in an MSP environment
using ticketing software such as: Autotask, Commit,
Connectwise
  • Experience of at least 2 years supporting server
level applications
  • Experience of at least 2 years supporting Server
2008
Only local candidates need apply.
The statements above are intended to describe the
general nature and level of work being performed by
people assigned to this job. Other duties may be
assigned as needed.
LabTech Software is an Equal Opportunity Employer.
% of Travel Required : None
Shift/Hours : Various

LabTech Software - 15 months ago - save job - block
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