Solution Architect, Collaboration
NBC Universal - New York, NY

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About Us
NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

Career Level

United States

New York

New York

Role Summary/Purpose:
Solution Architect with experience in implementing and managing collaboration solutions in a SaaS/hosted /On-Premise environment. The Collaboration Architect will be responsible for designing and implementing our Collaboration platform. The Collaboration platform would include activity streams, blogs, microblogs, workflows, portals, wikis, forums and gamification. The Collaboration Architect will be the primary point of contact for all technical related matters and the primary interface within collaboration team working directly with our technology partners.

Essential Responsibilities:
  • Define and develop collaboration platform functionality.
  • Works closely with the collaboration team and community managers to provide technical guidance, assistance and training when needed.
  • Maintains and updates the Jive administration console as needed.
  • Maintains high level of reliability for the Jive system enterprise-wide.
  • Partners with system administrators, SQL database administrators, network engineers, and other counterparts to manage the overall health of the entire hosted Jive stack as it operates with the network.
  • Monitors and flags performance of other application issues.
  • Resolves when possible, or seeks advice in Jives software community, or liaise with IT and the Jive technical team to address complex issues.
  • Works independently with the web application development team and/or vendors to resolve application or configuration related issues.
  • Manages application deployments, including plugins, widgets, and themes, adhering to change control policies.
  • Monitors case status and closure of Jive Support cases as they pertain to application functionality, system state and integration points within network.
  • Customizes or extends Jive platform by defining solutions for apps, widgets, or other web services to run as part of Jive platform.
  • Supports and maintains integration points with other enterprise applications (Active Directory, SharePoint, Outlook, Dropbox, etc.)

  • Bachelor’s Degree in Computer Science is required.
  • Minimum 3 years of in Collaboration.
  • Extensive working experience with enterprise social solutions – Jive, JiraK2, Nintex, BonitaSoft, Microsoft SharePoint, Dropbox, Syncplicity, or Box.
  • Extensive working experience in Java and .Net technologies, TCP/IP, DNS, HTTP, SMTP, Java, JavaScript, PHP.
  • Experience with Web 2.0 technologies, HTML5 and knowledge of web navigation design and architecture.
  • Ability to work in a fast-paced and dynamic environment.
  • Excellent analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Strong customer facing technical presence with the ability to solve complex problems.
  • Good documentation and communication skills.

    Desired Characteristics
  • 4+ years of IT experience preferred.
  • At least 2 years broader IT experience in a field such as content management, application development, or related fields in addition to experience in Enterprise Social.
  • Experience with OpenSocial API.
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources.
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint.
  • Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve.
  • Change oriented – actively generates process improvements; supports and drives change, and confronts.

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