Solution Architect (Business Process Outsourcing)
Skill Seekers - Illinois

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Organization: Business Process Outsourcing Location: U.S., Location Negotiable People within the Business Process Outsourcing (BPO) organization are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. BPO helps clients develop and deliver business process innovations with cutting-edge outsourcing services. These services transform enterprises and deliver high performance at lower costs. We offer a full array of business process outsourcing services founded on operational excellence and cost effectiveness.

Our BPO resources can expect to: incorporate skills which support their area of BPO; receive ongoing training to build and extend professional, technical and management skills in all areas; enjoy our comprehensive and generous benefits package. Company°s Outsourcing - Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

The Solution Architect (SA) role is a client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. The SA operates as a single point of contact or as part of a team (on large deals with multiple SAs) accountable to the SA SPOC from Stage 1 to deal closure and the transition to the delivery organization(s). Key Responsibilities: • Single point of contact accountabilities • Managing all operating group, senior client buyer and functional owner relationships for the designated solution • Driving the necessary sign-off of the solution with proper input from the operating groups on client business objectives, industry, risk assessment, budget and preferences (see service group rules/process and escalation approach for specifics) • Managing the sales team, subject matter experts required during the sales process and the communication/ collaboration with the delivery organization(s) • Directing and coordinating with Legal " Commercial and Corporate Transaction Services (CTS) in areas specific to the solution to ensure use of standards • Collaborating with the operating groups to provide input to terms and conditions and in some cases accountable for specific contractual terms and conditions • Identifying leadership contacts for service transition and operations and ensuring appropriate solution plan transition for closed deals • Interfacing with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver • Orchestrating the action points coming out of the opportunity quality assurance process • Solution planning and deal shaping for qualified deals • Understand and translate buyer requirements into a standard solution offering deal approach, solution plan, proposal and cost estimate leveraging standard process methods, deliverables and the right collection of offerings • Preparing the BD spend estimate, schedule, work plan, resource/sourcing plan • Understand and clearly define the input required to create cost estimates; preparing the cost model estimates working with delivery organization(s), solution m(if applicable) and CTS to deliver the defined scope of services • Collaborating as a key member of the sales team to represent the solution offering to the client buyer and other internal Company groups • Aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions Basic Qualifications: • 6 years of experience in outsourcing/professional services • 3 years of experience in either finance and accounting or procurement • 3 years of experience in business development, sales strategy, and/or proposal development roles • 2 years of experience with outsourcing, Solution Planning/Deal Shaping • Bachelor°s degree Preferred Skills: • Negotiate to close • Value proposition development • Company selling methods • Solution configuration • Offering acumen • Business case development • Deal shaping • Solution planning for outsourcing methodology • Solution pursuit management • Proposal development • Alliance management • Pricing strategy and execution • Win strategy development • Service transition approach development • Solution realization approach development • Experience with workforce pricing, and delivery center costing • Off-shore development and/or maintenance • Global sourcing models • Program/project management • Quality and continuous improvement models Professional Skill Requirements: • High performing, energetic • Strong communication, facilitation, relationship-building, and negotiation skills • High level of professionalism and confidence • Comfortable interacting with executives from both Company and the client. • Strong interest in driving change Candidates who are currently employed by a client of Company or an affiliated Company business may not be eligible for consideration.

Applicants for employment in the U.S. must possess work authorization, which does not require now or in the future sponsorship by the employer for a visa. Company is an Equal Opportunity Employer. Primary Location USA Other Locations USA-GA - Atlanta, USA-IL - Chicago, USA-NY -New York, USA-TX - Dallas Organization Outsourcing for Company Clients (Services)

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