Solution Architect
Merkle Inc. - Little Rock, AR

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Who we are:
Merkle is the largest privately-held customer relationship marketing agency in the United States. As a leading provider of fully integrated customer relationship marketing solutions, we provide the framework for organizations to apply quantitative strategies to their marketing programs across mass, direct, and digital media. By combining a complete range of marketing, technical, analytical and creative disciplines, Merkle works with clients to design, execute and evaluate connected CRM programs. With more than 1,600 employees globally, Merkle is headquartered near Baltimore in Columbia, Maryland, with additional offices in Boston; Denver; Little Rock; Minneapolis; New York; Philadelphia; Pittsburgh; San Francisco; and Shanghai.

At Merkle, we are avidly intent on being a company where exceptionally talented people want to work and clients want to do business. Our employees are engaged in solving complex client issues, and we work hard to ensure that we are keeping our employees happy – these things drive us. Merkle has been experiencing sustained 25% growth since 1989, and we hire individuals that thrive in a growth environment. We are people centric culture and proud of the recognition we have received including:

Advertising Age A-List: Top Agencies to Watch in '12;

SmartCEO Magazine as a Future 50 Company ’11;

Baltimore Magazine-Best Places to Work 2009, 10, 11

David Williams named to the “Power 20 List” in Baltimore Business Journal ’11

What we need :
We are looking for experienced Solution Architects who can straddle both business requirements and technology implementations to deliver CRM / Database Marketing solutions. The Solution Architect role is one of the core leadership roles in all of our implementations. This role encompasses aspects of Technical Architect, Business Subject Matter Expert and Engagement Manager/Project Manager functions. The Solution Architect owns the design of all functional and technical aspects of a CRM solution during the Delivery phase and provides proper hand-off/sign-off of the solution into Production (hosted/self-service/installed). A Solution Architect should have at least 10+ years of experience in CRM solutions and data warehouse implementations. A Solution Architect needs to be consultative, client-facing and should be capable of responding to RFPs and should effectively contribute to the pre-sales and sales process to grow our business.

Position Summary:
Solution Architect’s ownership covers the following functional components of a CRM solution:

Input Data: Experience in common file formats and types (batch and real-time)

CDI integration: Knowledge of Customer Data Integration is a must

ETL process: In-depth batch and real-time data integration experience

Platform and tools: Any industry standard data modeling tool; Informatica and scripting knowledge a plus; Working knowledge of Unica, Alterian, Cognos, Microstrategy, Business Objects and SAS a big plus

Database management: In-depth knowledge on RDBMS (MS SQL and Oracle) and Appliance (Netezza and Teradata) technology

Data Model: In-depth data modeling skills

Application integration: Campaign, BI and Modeling and custom UI tool integration experience a must

Marketing execution: Experience in data integration to support marketing execution and analytics

Required Skills

Position Responsibilities:
Solution Architect responsibilities for client solution delivery include:

Lead CRM solution implementation projects

Own functional design of the end-to-end solution footprint during implementation

Conduct design reviews

Manage and communicate with external client teams during delivery

Lead and participate in RFPs and provide technology solution content

Audit existing (hosted) solutions and recommend enhancement

Position Qualifications:
We are looking for Solution Architects with the following qualifications:

10+ years of experience in CRM industry

Well-versed in the CRM technology and tools landscape

Leadership experience – should have led teams

Strong willed

Articulate, effective communication skills

Required Experience

Merkle Inc. - 17 months ago - save job - copy to clipboard