Solution Center Analyst
City of Lenexa - Lenexa, KS

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The City of Lenexa, Kansas, a leader in the delivery of exceptional public service, is a growing, dynamic and progressive city due in large measure to its commitment to quality growth as a “planned community” in partnership with its citizens. Lenexa has a diverse population of approximately 48,000, with a similar number of people coming into the city each day for their jobs. Encompassing 34.40 square miles of land, Lenexa is located in the greater Kansas City metropolitan area, and recently was named as one of the best places in the country to raise children by Bloomberg Businessweek. The City of Lenexa employees are dedicated to providing exceptional public service to the community. We value integrity, service, teamwork, dedication, vision and employees who care.
We are currently conducting a search for a Solution Center Analyst in our Enterprise Systems and Technology Department. The Solution Center Analyst provides a single point of contact for end users to receive support and maintenance with the City of Lenexa’s computer environment. Key responsibilities include installing, diagnosing, repairing, maintaining, and upgrading workstation hardware and mobile technology equipment ensuring optimal workstation performance. The Analyst also troubleshoots problem areas (in person, by telephone, or via email) in a timely manner and provides end-user assistance where needed. Other duties include conducting research on desktop products in support of PC procurement and assist in developing long-term strategies and planning for meeting future desktop hardware needs.
Qualifications include college degree in the field of computer science and certifications in Network+ and A+, and 3 years of equivalent work experience. Must possess excellent technical knowledge of PC internal components and desktop hardware in addition to hands-on hardware troubleshooting experience. Must have experience with Microsoft Office Suite. Prefer 2 plus years experience with mobile technology equipment. Strong written and oral communication skills and be able to work with users of varying degrees of expertise.

Starting salary is $38,000 to $47,400 dependent on qualifications with a highly competitive compensation package including health, dental, life, short term disability; both state and city retirement plans, wellness and on-site clinic, educational reimbursement and much more.

The selected candidate will be required to pass a pre-employment physical, drug test and background investigation. To apply for the above position please continue and complete the following application. Be sure to attach your cover letter and resume reflecting any work history you may have during the past 10 years. For best consideration apply immediately as applications are accepted only until filled.


City of Lenexa - 16 months ago - save job