Solution Designer
O.C. Tanner - Salt Lake City, UT

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Leader of solution strategy. 
Facilitator of client stakeholders and internal stakeholders to drive a high-impact recognition strategy/solution for the client. 
Developer and author of solution design document for assigned accounts, including strategy, tactics, communication strategy/plans, process/program components. 
Consults with client and internal stakeholders on recognition best practices and options. 
Understands, manages and articulates client expectations and business requirements for assigned projects. 
Utilizes internal Subject Matter Experts (SME) to develop design recommendations. 
Proactively works to identify and get resolution of any potential areas of client concern during solution design phase. 
Reviews solution design against initial proposals to identify scope revisions and brings to attention of project team and sales. 
Uses knowledge of client needs to recommend additional products, services and solutions within/outside of assigned programs. 
Reviews project, design and supporting details with internal O.C. Tanner project stakeholders to create awareness, gather questions/suggestions pre and post-design. 
Prepares and presents the design document to client for final approvals. 
Works closely with sales and the internal team throughout design and implementation phases. 
Serves as solution/consulting resource during the implementation and operation phases for internal resources. 
Checks back into the account at key intervals (90 day, 6 month, 1 year) to check progress and results and offer suggestions/consultation to team. May re-engage at these intervals to support reviews for larger accounts.

Working Conditions 
Frequent out-of-town travel with overnight stay for work at client offices, meetings, etc. 
Overtime work, as required, throughout the year.

Required Experience:
Key Skills & Attributes 
Individual contributor and self-directed. 
Significant experience working in a primary client management role. 
Proven track record on designing/managing complex, and high visibility projects. 
Ability to consult at most senior client levels and make decisions appropriate for the client and the company. 
Presentation and facilitation experience and expertise. 
Thinks creatively to develop innovative approaches and imaginative solutions that meet real needs. 
Strong verbal and written business communication skills for effective communication and dialogue with clients and internal SMEs. 
Strong attention to detail to ensure that specifications are accurate, work is thorough and to the highest standards so that clients and coworkers can understand. 
Keeps current on business, industry trends, best practices, etc.

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