Solutions Architect
Zendesk - San Francisco, CA

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Join our Client Services team where you will design and implement value added services solutions targeting the most inspiring customers.

  • Become proficient in customer support workflows and Zendesk‚Äôs business applications and service offerings. Apply this knowledge to Zendesk's customer technology needs by designing and implementing value added solutions.
  • Focus on mid-market and enterprise customers. Lead the development of services proposals and scalable architectural concepts.
  • Work with partner resources to ensure delivery methodologies are consistent with the Zendesk principles.
  • Manage client relationships and provide team oversight during the development and delivery of services engagements.
  • Contribute to practice development initiatives through the development of service offerings, best practices, methodologies, code and other intellectual capital.
  • Collaborate with other groups within the organization to address and resolve customer issues.
  • Excellent client management skills
  • Strong written and verbal communication skills
  • Have been building web solutions and apps
  • Are energized by the idea of building products that scale
  • Strong communication and problem-solving skills with an ability to deliver on time and work with minimal supervision
  • Understanding of the full software development lifecycle
  • A strong desire to deliver a quality product and create happy customers
Technical Requirements:
  • Have a very strong foundation in (X)HTML and CSS
  • Have solid JavaScript and Jquery chops
  • Very strong JavaScript/jquery including web services and being able to stub out web services.
  • Proficient in the following: Java, XML, JSON, CSS, AJAX, Javascript, Jquery, HTML/CGI, DHTML,JSP
  • Experience with Ruby and Ruby on Rails OR the desire to learn
  • Other transferable programming expertise: python, perl, php
Required Experience:
  • Bachelors Degree or the equivalent
  • Experience building high availability and scalable applications for enterprise level products
  • Experience in Agile development
  • Experience with cross-platform, cross-browser development
  • Strong development capability with client-side, object oriented
  • Experience with various architectures (Web, Enterprise, SaaS) and various methodologies (e.g. SOA)

Zendesk - 17 months ago - save job - block
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