Solutions Architect
ePlus - Irvine, CA

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Job Purpose:
Function as technical lead for ePlus for target solution set and assigned sales teams.

Job Responsibilities:
  • Provide technical expertise/credibility to account team on designated focus area
  • Conduct customer presentations on ePlus ‘value proposition’ and technical solution set for assigned accounts and focus areas
  • Assist sales account managers with overall account planning as it relates to technical aspects of hardware, software, and services opportunity development
  • Assist sales account managers with project management for complex presales engagements
  • Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
  • Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)
  • Develop solution architecture and detailed line item configurations/bills of materials (BOMs)
  • Develop solution proposal and/or presentation of recommended solution
  • Assist with technical scoping/review for Statement of Work (SOW) for assigned accounts.
  • Function as liaison to end-user customer technical staff regarding solution and implementation specifics
  • Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
  • Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
  • Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
  • Conduct knowledge transfer with SAT members around solution updates, implementation ‘lessons learned,’ etc. on materials as relevant
  • As appropriate, assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution, or its implementation and deployment. As needed, assist in developing ‘get well’ plan
  • Assist sales and services management in identifying candidate solution areas for ePlus development/investment
  • Complete training per development plan and maintain certifications in accordance with focus area
  • Assist Services Director with helping improve procedures and functions
  • Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
  • Review relevant human resources policies and procedures as well as conduct and expense guidelines and ensure compliance
  • Participate in weekly SAT planning conference calls
  • Complete administrative tasks (expenses, time reporting) in timely fashion
Job Knowledge/Skills:
  • Network engineering or systems/storage engineering, preferably with one or more of: Cisco, HP, NetApp, VMware, Symantec, Microsoft.
  • Pre-sales support.
  • Excellent writing skills required.
  • Attention to detail.
  • Excellent oral presentation skills required.

About this company
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ePlus inc. is a leading integrator of technology solutions. We enable organizations to optimize their IT infrastructure and supply chain...