Solutions Consultant
EthicsPoint, Inc. - Lake Oswego, OR

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Solutions Consultant

TEAM: PROFESSIONAL SERVICES ORGANIZATION
LOCATION: LAKE OSWEGO, OREGON
REPORTING TO: DIRECTOR OF PROFESSIONAL SERVICES
STATUS: EXEMPT, FULL TIME

POSITION SUMMARY:

As a member of the Professional Services Organization, the Solutions Consultant will help NAVEX Global’s customers realize the potential impact of our Issue and Event Management and Policy Management Solutions. By working directly with our current and prospective customers, you will assess the potential impact of NAVEX Global’s solution, identify specific functional areas where the solution fits within the customer's business, and quantify the value to be gained by leveraging NAVEX Global business fundamentals and Professional Services Methodology within our clients Governance Risk and Compliance (GRC) programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Act as a liaison between Sales, Product Engineering, and IT to communicate and deliver accurate and thoroughly scoped business requirements
  • Act as a liaison between Implementation, Client Interface, Integrations Services, and Product Engineering to coordinate and execute all phases in project lifecycle, ensuring timely delivery and high quality solutions
  • Manage multiple projects and responsibilities simultaneously and consistently with minimal supervision
  • Effectively report and communicate to project teams, including client stakeholders and internal management teams
  • Evaluate existing systems, process, and/or user needs to analyze, recommend, design, and implement best-practice associated to multiple NAVEX Global applications
  • Analyze and map client business requirements to implementation objectives and the defined Scope of Work
  • Develop and maintain a deep understanding of the functional architecture of the Case Management and Policy Management platforms, modules, and features
  • Develop and initiate change impact assessments, sponsorship plans, communication plans and training plans to increase effectiveness, awareness and adoption
  • Perform technical pre-sales support for potential customers, including product presentations, proposal creation and needs analysis and assessments
  • Actively drive and manage the evaluation and discovery stage of the sales process, working as liaison between professional services, sales, marketing, customer service, and product management, product engineering, legal and other departments
  • Present NAVEX Global’s products and services to customers while providing functional and technical expertise
  • Utilize company CRM (Salesforce.com), and Professional Service Automation tools to optimize Sales and Project Management activities

    QUALIFICATIONS:
  • Bachelor’s degree with emphasis on business or computer science
  • 4 to 7 years of proven consulting and software solution implementation experience
  • Experience and familiarity with business process management and implementing SaaS delivery models
  • Strong analytical and decision making ability; used to gather business requirements and solution orientated proposals
  • Excellent organizational, communication and interpersonal skills to facilitate collaboration; ability to work and interact with a cross functional and remote team and coordinate project escalations
  • Provides creative and innovative feedback to improve team processes and methodology
  • Ability to create comprehensive business process and/or training documentation
  • Ability to work under tight deadlines and respond to changing business and technical environments
  • Self motivated and able to manage change
  • Proven project management skill; ideally utilizing Professional Service Automation programs
  • Strong presentation skills, project planning and scoping experience
  • Bachelor’s degree with emphasis on business or computer science
  • Experience with web design, web development, and solution selling
  • Experience with MS Office Professional applications (Outlook, Word, Excel, PowerPoint, Visio, OneNote)
  • Experience conducting meetings/presentations using web tools (i.e. AdobeConnect)
  • Familiarity scoping and requirements gathering for custom web-based forms
  • Familiarity with HTML, Browser based Technologies, and Data Integration Services

    ENVIRONMENT:

  • 50-75% air travel and overnight stays will be required
  • Strong customer orientation
  • Willingness to take risks and openness to change
  • Extensive computer and phone use; email intensive environment
  • Must be able to read, write and speak English fluently
  • Must be able to pass a background and reference check

    To apply, please go to http://www.navexglobal.com/company/careers and submit your resume and cover letter together with a completed application form.

    About NAVEX Global:

    NAVEX Global (formerly EthicsPoint, Inc.), a leading provider of enterprise risk awareness solutions, helps organizations align their governance, risk and compliance (GRC) processes with overall business strategy. We protect corporate cultures and reputations by proactively revealing risk-related trends via the collection, management and understanding of their GRC-related data. More than 2,400 organizations currently use our solutions to increase the quality of GRC data reported to boards and executive teams to facilitate better business decisions. To find out how, please visit www.ethicspoint.com.

    NAVEX Global is an equal opportunity employer that employs qualified individuals based upon job related qualifications regardless of race, religion, ancestry, gender, sexual orientation, national origin, age, disability, marital status, domestic partner status, medical condition, political affiliation or any other classification proscribed under applicable federal, state or local law. EthicsPoint, Inc. complies with all laws regarding reasonable accommodation for disabled candidates and employees. Applicants requiring reasonable accommodation in order to participate in the interview process are requested to contact Human Resources in order to arrange such accommodation. We offer competitive compensation and an attractive benefits package. No recruiters or agencies without a previously signed contract.

  • EthicsPoint, Inc. - 18 months ago - save job - block
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