The Solution Consultant (SC) is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
8 + years of Mid Market/Enterprise software selling experience.
Experience mapping RFI/RFP requirements to software solutions.
Excellent interpersonal, communication, persuasion, presentation and writing skills.
Call Center Experience is Desired (and a huge plus!)
Experience scoping, managing and executing customer pilots and Proof of Concepts.
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
Superior solution scoping abilities, using our existing solution and influencing new product development.
Must be willing to work in a fast paced startup environment with multiple roles.
Bachelor’s degree is a must; graduate degree is a plus.
Must be willing to travel.
Obvious passion and people skills
Previous consulting experience implementing enterprise class software solutions.
In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, Customer Service Software.
Zendesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 45,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com . Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.