Solutions Delivery Manager
Telligen - Columbia, MD

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Telligen supports the Centers for Medicare and Medicaid Services to deliver innovative healthcare IT solutions. We support our federal business partners to achieve a high quality health care system, aiming for better care at lower costs and improved health.

This position is responsible for managing a product delivery team of multi-functional technical and analytic personnel to deliver software solutions and support Telligen customers through the software life cycle. The incumbent must be very organized and skilled at resource management, forecasting, time management, as well as written and verbal communication with customers.

Essential Functions:
Manages functional areas to ensure that business solution objectives are met. Identifies and manages the implementation of process improvements. Ensure company and Information Management (IM) processes, procedures and best practices are adhered to by all team members.

Manages and develops resource demand forecasts for the planning and delivering of end-to-end services. Identifies issues and recommends alternative approaches. Works with client departments to interpret and plan projects or workload forecasts. Provides advice and counsel regarding various results.

Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts. Participates in developing new business proposals and introduces new technology to enhance business solutions.

Motivates, hires, trains and coaches employees to meet performance standards. Conducts performance evaluations and establishes expectations, providing timely feedback to employees.

Prepares, recommends and oversees development of operating and personnel budgets. Monitors spending for adherence to budget plans, develops and recommends variances. Performs and/or oversees budget analysis. Recommends and manages expenditures in line with established policies and procedures.

Manages relationships between Solution Delivery and other functional areas to ensure good client relations. Resolves issues and determines and implements appropriate course of action. Proactively identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.

Requirements:
Four year degree in business administration, engineering, computer science, information systems or related field and/or experience.

Seven to ten years of experience in software development, support services, project, or program management.

Five years of managing and/or leading a technical and/or professional team.

Additional Comments:
15%-20% local and overnight travel.
Experience with CMMI preferred.
Experience working with proposals which include development of project and resource plans preferred.

Behaviors:
Technical Expertise
Analytical Thinking
Teamwork
Team Leadership
Oral/Written Communication
Organizational Awareness
Relationship Building
Customer focused

Work Environment:
Sensitivity level of information handled in this position: medium

This position is not eligible for sponsorship for work authorization by Telligen. Therefore, if you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time.

Telligen and its affiliates are Affirmative Action, Equal Opportunity Employers, and E-Verify Participants.

Telligen - 10 months ago - save job - block
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