This position will be utilized as the Subject Matter Expert (SME) for Applications that communicate with our store scales and scale software. As a member of the overall IM Retail Solutions team this role will also have additional responsibilities supporting various application implementation projects including: scale refresh projects, Scale Item maintenance applications, Store tag and Sign applications and Store handheld applications.
Provide life cycle assessment of the proposed solution (i.e. , determining remaining useful life of the solution based on business functionality, technical architecture, vendor strategies, competitor activities and alternatives. Owns the overall solution from inception to retirement.
Study, analyze and define the impact of the solution on other system components to provide maximum benefits to the overall environment. Collaborate across the IM organization to assess impact and or changes required within the portfolios.
Investigates many topics with the purpose of understanding all sides of the problems involved in building solutions which perform business functions. Uses this understanding to properly guide development of solutions to solve issues/requirements for the organization. Proactively identify issues and risks that may impact a successful project completion. Create action plans and assign responsibility for execution. Provide subject matter expertise in the analysis and preparation of specifications and plans for development/modification of multiple IM components. Provide guidance/coaching to the Solution Engineer Level I positions.
Facilitate system integration testing (SIT) with suppliers and works with the business owner to develop UAT test cases and scripts. Schedule resources required for user acceptance testing (UAT) and gain signoff before scheduling implementation.
Prepare requirements / specification documents, creates the appropriate documents required for approval and tracks the request using established procedure. Monitor the overall project status. Work with the service delivery team to complete the necessary requirements for production implementation.
Recommend components for solutions that will work well together and quickly guide the business away from combinations that create conflict and incompatibilities. Partner with the solution architect to ensure adherence to the architectural roadmap.
Work with support organizations and suppliers to ensure proper documentation is created and stored in the procedures manual or document repository. Facilitates the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders.
Educate management and staff as to the standard elements available, those that are available in current contracts, and cost associated with new requirements. Provide any budget adjustments needed and review with his/her management team.
5-7 years experience
The incumbent must be familiar with ITIL methodology and SDLC (System Development Life Cycle). Must be capable of assessing risk associated with the creation and implementation of solutions. Strong planning and organizational skills are essential. Ability to effectively use resources through the organization and external vendors. Must be able to work across organizational lines.Demonstrated knowledge of curent technologies and emerging trends. Preferred candidates will have business content knowledge. Retail experience a plus. Specific IM knowledge within the domain is required. Must be self-motivated and an effective communicator. The incumbent will offer guidance and coaching for the Solution Engineer Level I position. Incumbent must be able to effectively manage small projects within the assigned portfolio. This role requires broad knowledge of multiple environments, applications, platforms and technologies.
This role will requires strong software vendor management and coordination skills. This position manages our scale vendors and coordinates activities with the vendors and our stores.
The candidate must be able to work independently and be available for on-call support 24/7. Excellent problem solving and communication skills are required.
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