Solutions Engineer
Adkore Megaforce - Kansas City, MO

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POSITION SUMMARY:

This position is responsible for supporting, monitoring and implementing hardware, software and specific Data Center solutions/applications running Windows or Linux operating systems and Intel based server hardware platforms.

Duties:
  • Respond to customer service requests and provide production support coverage.
  • Assist with incident and problem management.
  • Provide 7X24 support on a scheduled on-call rotation.
  • Configure and support production, development, test and DR environments on supported client Data Center platforms
  • Assist in the monitoring and alerting of the production environments as well as the applications running in the environments
  • Manage application and system infrastructure patch releases, including enhancements to current system functionality.
  • Assist with Microsoft or HP or similar solutions for configuration in the distributed environment.
  • Create, maintain, update platform documentation and standard operating procedures.
  • Work with other IT staff and outside consultants to enhance core systems experience
  • Participate in disaster recovery preparedness efforts.

sologig - 20 months ago - save job - block
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