This role provides technical support for the sale of global network services to our most important business customers in the US. This individual will be part of a team that works closely with our direct sales team and our channel partners and is incentivized on their success. Solutions Engineers work in concert with our service delivery managers to ensure that key prospects and customers are provided with accurate, credible and compelling reasons to purchase and use our services. This individual will be part of a team that reports to the US VP of Technical Sales to whom you will need to demonstrate how you will leverage a successful track record of delivering technical support to sales teams in the US telecoms market.
•Technical Sales Management
o Provide direct sales and channel partners with technical and logistical support to maximize their effectiveness in closing business
o Engage regularly with the decision makers in key customers and channel partners to identify, develop and maximize sales opportunities
o Onsite meetings with prospects and customers to assist in site surveys, product demonstrations and technology presentations
o Assist service delivery managers with the planning of go-live projects to ensure successful delivery of services
• Technical Presentation and Training
o Present current and future technical capabilities as they relate to customer and partner needs and to competitive solutions in both customer sales presentation and training sessions
o Demonstrate products and services to customers and channel partners
o Identify and provide feedback on gaps and opportunities for the development of products and services
o Assist in the preparation and submission of RFPs and RFQs
• Service and Support
o Directly support the implementation and on-going maintenance of products and services in key customers
o Support the B2B team in sales-associated activities such as lead management, order entry, activation and provisioning and dispatch to customer.
o Work closely with the Service Delivery Managers to ensure excellence in after-sales customer support.
o Gathering, recording and reporting activity to inform the company about sales opportunities
• Team Growth
o Assist with team growth as base grows throughout the USA
o Communicator with a professional telephone manner and call management skills
o Excellent written and verbal English skills
o Customer relationship management skills
o Understands technology features and translate them into business benefits
o Strong attention to detail in order to identify and report sales opportunities accurately
o Team player with good organization and time management skills
o Advanced presentation skills - knowledge of Excel, Word, PowerPoint & Visio
o Strong document creation skills to tailor technical sales documents to the local market
• Familiar with GSM network, SIM, iOS, Android, Blackberry and mobile device platforms
• SalesForce, CRM and helpdesk systems knowledge and experience
• Database querying and reporting skills (knowledge of the following tools/technologies would be a bonus: SQL Querying, SIP, TCP/IP, LAN, DSL, Wi-Fi)
• Thorough working knowledge of Microsoft Office, ticketing systems and customer service procedures.
• Knowledge of supporting and resolving telecoms issues
• A deep understanding of the key business and technology drivers in the international cellular industry
• Knowledge of how GSM technology is evaluated and purchased by business customers gained from customer engagements at all levels
• Track record of over achievement against sales team quotas
The successful candidate must be a self-starter with excellent knowledge of the mobile telecom industry including voice and data services and have a solid track record of supporting direct and indirect sales channels. You must be confident in learning new mobile applications and new software packages to an advanced level in order to resolve customer issues. You are a product specialist able to support our international customers. You must be able to travel nationally and internationally as required and be able to engage with different cultures easily.
Your CV will tell a credible story that shows your experiences and proves success in your previous sales support roles within the communications sector.
On the telephone you will be able to convince us that we should invest our time to meet you in person. When face to face you will justify our investment to meet with you, re-enforce your credibility and convince us to make you an offer.
Salary and Bonus:
You will receive a substantial base salary with a bonus for the on-target sales performance of your geography (currently the Americas) Benefits are included.