Duties and responsibilities include the following but are not limited to:
1. Ensuring that there are no double bookings.
2. Adding therapists to the books by contacting and calling them in.
3. Eyeing the books out one month out.
4. Rearranging therapist’s schedules due to call offs, etc.
5. Operate the front desk, answer telephones and provide detailed information correctly.
6. Schedule lunches at appropriate time.
7. Working with spa director to accommodate group dates with therapist’s schedules.
8. Assist with maximization of room utilization with the therapists.
9. Responsible for scheduling appointments efficiently for the spa and the therapists by scheduling vertically rather than horizontally
10. Provide first class service to members and guests, including remembering names
11. Must be knowledgeable on resort and spa services in order to inform guests
The Grove Park Inn - 2 years ago