The Spa & Salon Receptionist shall be responsible for answering incoming calls and booking appointments for the Spa & Salon in a courteous manner while ensuring top quality guest service for the pool & spa clientele. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
Must be 18 years of age or older upon employment.
High school diploma or its equivalent required.
Three (3) to five (5) years of administrative/clerical work experience preferred. Experience in a spa/salon is also preferred.
Experience with money handling and operating cash register.
Excellent knowledge of the English Grammar, punctuation and spelling.
Computer proficiency with office programs including Microsoft Word.
Must present a professional appearance and demeanor in dealing with the public.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
Required to climb or balance; stoop, kneel, couch or crawl.
Lifting of spa/exercise equipment required.
Must be able to stand, walk, and move through all areas of the casino/resort.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.