Primary Characteristics
The Special Investigator conducts proactive and reactive investigations and inquiries designed to minimize the financial and reputational risks associated with mortgage origination, servicing and retail banking. This position is also responsible for increasing employee awareness of fraud and related risks and assisting with conducting related training.
Essential Functions
Conducts initial review of complaints, allegations, and other information received by the Special Investigations Unit. Investigations typically have a low level of complexity. Briefs manager appropriately.
Gathers and analyzes documents and other pertinent information.
Conducts interviews
Completes assigned investigations in a timely and professional manner
Completes reports of investigation detailing findings and recommendations where appropriate
Makes recommendations to enhance policies or procedures with a focus on minimizing reputational and financial risks across the enterprise
Completes special projects as assigned by management
Assists manager in creating and presenting anti-fraud training
Minimum Qualifications (Knowledge, Skill and Abilities Requirements)
Ability to deal with change and growth in a dynamic environment
Organized and detail oriented
Ability to gather and analyze information and make sound recommendations
Good communication skills
Ability to work both independently and as part of a team
Strong problem solving and decision making skills
Ability to build rapport and collaborate across business units
Ability to multi-task
Comfortable speaking to groups and providing training
Training and Experience
Bachelor’s degree preferred.
Zero to two years mortgage experience
A minimum of 6 months of experience with the more common types of frauds committed in connection with the origination and servicing of mortgage loans
Pre-Employment Screening Includes:
Assessment Screening
Credit Check
Criminal Background Check
Drug Screen – after offer of employment is extended and before start date
