Special Projects Coordinator
INTL FCStone - West Des Moines, IA

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Reports to: Global Head of Trade Support

Company: FCStone, LLC

Provide overall support and coordination for special projects that arise related to trade support.

Primary Accountabilities/Responsibilities:
  • Provides brokers with troubleshooting and problem-solving support for compliance questions, IT needs, and trading issues.
  • Provides assistance to customers via phone and email as needed for trading platform demonstrations and Connect demonstrations.
  • Conducts demonstrations for customers and brokers to help them use and understand trading platforms, Connect and others systems or software as needed.
  • Tests new technology and provides feedback to the developer before rolling out new systems or software to clients and/or brokers.
  • Coordinates and leads webinars between brokers and customers to help customers understand statements and other related topics.
  • Participates in training brokers and traders on multiple software systems related to trading and customer communication.
  • Gathers, interprets, and consolidates data to produce regular reports for distribution to executives and office managers including data on trader revenues and related information.
  • Understands trade desk processes, practices and activities and may provide back-up to Trade Desk Assistants.
  • Completes or participates in executive special projects as needed.
  • Maintains prompt and regular attendance.
  • This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.

Job Requirements:
  • Bachelor’s degree required.
  • At least 2 years of related experience is required. Previous experience in a trading environment is a plus but not required.
  • Willingness to obtain Series 3 license.
  • Strong MS Office and overall computer skills.
  • Strong numbers orientation; accounting background and financial reporting skills a plus.
  • Strong attention to detail, multi-tasking skills, organizational skills, and initiative.
  • Willingness to travel and work overtime as needed.

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