Special Services Processor
FreightCenter Inc - Palm Harbor, FL

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Job Purpose: Serves customers and sales representatives by auditing for accuracy and processing freight shipments before scheduling picksups with carriers; provides product and service information to customers.Duties: Process shipments verify details, secure or provide corrections Schedule shipments with carriersCollect, verify with and correct information from customers Communicate using email, phone, LivePerson chat Support sales agents by processing and scheduling pickup of their shipments. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionContributes to team effort by accomplishing assigned tasks and responsibilities as neededSkills/Qualifications: High School Degree or equivalent requiredMust be able detail oriented and able to handle multiple tasks at one timeMust be able to work under pressure, sitting and working for extended periods of timeProduct Knowledge, Quality Focus, Listening Skills, Documentation Skills, Phone Skills, Resolving ConflictAnalyzing Information, Multi-tasking

Keywords: Processor,data processing, auditing, customer service