Specialist, Customer Information Management
Nationwide Mutual Insurance Company - Columbus, OH

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**Specialist-Customer Information Management

Nationwide’s Customer Analytics team seeking a Customer Information practitioner who will support the development of operational and analytics customer information soluutions. Leads the development and design of marketing analysis projects to meet needs of business units in acquiring and warehousing customer information and demographics, establishing customer profiles, targeting customers new sales, marketing and product opportunities and marketing strategies.

Responsible for the development and support of Customer Information capabilities for production or internal business partners. This can include working on a project through one or more of the delivery cycles from initiate, solution scoping, design and development, through implementation. Helps to document business rules, requirements, information requirements, and implementation strategy for changes and enhancements to customer information both in an analytical and operational environment. May support one or more capabilities including customer matching, preferences, profile, interactions, contact points, householding, marketing campaigns, enterprise metrics, customer data governance, and adoption of new solutions...

Reports to Director/Manager

1. Responsible for managing workstreams of projects designed to deliver analytic and operational capabilities and solutions.

2. Assists with the development of business processes and system functional, non-functional and information requirements

3. Responsible for providing input to business decisions for the project.

4. Assists with the coordination of the Business Subject Matter Experts (SMEs)

5. Documents stakeholder needs and business objectives, expectations and assumptions aligned with workstream/project/capability

6. Helps facilitate business implementation planning sessions

7. Facilitates post implementation checkpoint with business units to ensure best in class solutions are implemented

8. Ensures appropriate communication/training/reporting is documented

9. Performs other duties as assigned.

Undergraduate studies with post graduate studies preferred.

Typically 3 or more years related experience with SAS, SPSS and other statistical software. Experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities.

Advanced knowledge of PC based spreadsheet, business intelligence and database warehousing applications.

Proven excellence in problem solving, analytical, research and quantitative analysis skills, and analytical working techniques including: regression, decision trees, multivariate analysis, etc. Verbal and written communication skills for interaction with client, work teams, vendors and associates. Proficiency in developing ad hoc queries using SQL.

Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Marketing Vice President, and HR AVP

Not Eligible (exempt)

Normal office environment. Extended and non-standard work hours based on project and customer deliverables.

The above statements cover what are generally believed to the principal and essential functions of this job. Specific circumstances may allow or require some associates assigned to the job to perform a somewhat different combination of duties.**

JOB SUMMARY: Responsible for the development and support of Customer Information capabilities for production or internal business partners. This can include working on a project through one or more of the delivery cycles from initiate, solution scoping, design and development, through implementation. Helps to document business rules, requirements, information requirements, and implementation strategy for changes and enhancements to customer information both in an analytical and operational environment. May support one or more capabilities including customer matching, preferences, profile, interactions, contact points, householding, marketing campaigns, enterprise metrics, customer data governance, and adoption of new solutions.

RELATIONSHIP: Reports to Director/Manager

JOB RESPONSIBILITIES:

  • Responsible for managing workstreams of projects designed to deliver analytic and operational capabilities and solutions.
  • Assists with the development of business processes and system functional, non-functional and information requirements
  • Responsible for providing input to business decisions for the project.
  • Assists with the coordination of the Business Subject Matter Experts (SMEs)
  • Documents stakeholder needs and business objectives, expectations and assumptions aligned with workstream/project/capability
  • Helps facilitate business implementation planning sessions
  • Facilitates post implementation checkpoint with business units to ensure best in class solutions are implemented
  • Ensures appropriate communication/training/reporting is documented
  • Performs other duties as assigned.


  • JOB REQUIREMENTS :

    Education: Undergraduate studies with post graduate studies preferred.

    Licenses/Designations: N/A

    Experience: Typically 3 or more years related experience with SAS, SPSS and other statistical software. Experience with problem solving in a business environment; working with large customer and/or prospect databases; working with product, geographic, demographic data to identify trends and opportunities.

    Knowledge: Advanced knowledge of PC based spreadsheet, business intelligence and database warehousing applications.

    Skills/Competencies: Proven excellence in problem solving, analytical, research and quantitative analysis skills, and analytical working techniques including: regression, decision trees, multivariate analysis, etc. Verbal and written communication skills for interaction with client, work teams, vendors and associates. Proficiency in developing ad hoc queries using SQL.

    Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

    Staffing Exceptions to the above minimum job requirements must be approved by the: VP and HR VP.

    JOB CONDITIONS:

    Overtime Eligibility: Not Eligible (Exempt)

    Working Conditions: Normal office environment. Extended and non-standard work hours based on project and customer deliverables.

    ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

    Nationwide Mutual Insurance Company - 23 months ago - save job
    About this company
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    Nationwide is a high-performing organization, and we continue to prove it every day. Our Property and Casualty Division sells a unique mix...