Provides customer service to a wide range of Enrollment Services constituents, including prospective, current and former students, faculty, staff and administration. Performs routine tasks associated with the various phases of the enrollment life cycle from student application through alumni verifications. Provides clerical, data entry, event coordination and academic records oversight in support of all college and programs, as well as all functional units of Enrollment Services (Admissions, Financial Aid, and Registrar). Serves as designated Specialist resource to one of the department functional areas and will be required to engage and assist in task completion and the transference of knowledge to other ES team members as needed to ensure office operational needs are met.
Principal Functional Responsibilities
DATA MANAGEMENT : administer application processing and data entry, monitor requisite supplementary documentation; process data updates; perform data maintenance tasks to ensure data integrity; create reports and perform baseline data analysis; Provide observations and recommendations for systems/process improvement.
COMMUNICATIONS : serve as communication and resource reference to applicants and other Enrollment Service patrons regarding admission, enrollment and/or financial aid requirements and operational protocols; initiate and respond to various communications and requests; assist with the creation/editing of office publications.
ADMINISTRATION : Support College Admission Committees including, but not limit to, scheduling meetings and interview days, creating and/or distributing committee materials and correspondence; Participate in and support other University committee’s as assigned; Contribute to the development and implementation of the Enrollment Services strategic plan.
PATRON SUPPORT : Serve as front-line customer service personnel, greet and welcome patrons and respond to their requests for information and/or service with enthusiasm and expediency; Collaborate with a variety of internal and external constituents to ensure efficient and accurate response to requests and services.
APPLICANT & STUDENT RECORDS : Assist with the creation, maintenance and archiving of applicant, student academic and/or financial aid records, including physical and electronic filing, in compliance with Federal, State and University regulations/policy.
DEDICATED FUNCTIONAL AREA : Serve as Designated Specialist resource to one of the three functional areas – Admissions, Registrar and Financial Aid. Tasks could include application processing for various pathways for enrollment including direct entry, partnership collaboration and student transfer (advanced standing); Preparing prospective, current and/or former student communication materials; Coordinating interview days and providing administrative support to Admission Committees; Assisting with the production of office publications; Preparing reports to reflect both outreach activities and outcomes; Processing mail and responding to student data inquires and academic record requests; Assisting with the creation, maintenance and archiving of student academic and/or financial aid records; and assisting with the procurement and oversight of office supplies.
Education: High school diploma plus 60 semester hours of higher education required.
-Experience: Minimum of two years administrative experience.
Customer service experience required.
-Computer Skills: Proficiency with the Microsoft Office Suite. Experience with Ellucian Banner preferred.
Key Skills and Personal Characteristics
•Strong interpersonal, oral and written communication skills.
•Ability to work independently and in collaboration with others
•Ability to effectively multi-task, meeting priorities, and sometimes competing, deadlines and schedules
•Ability to interact, engage and successfully work with diverse populations and provide favorable impression of the University
•Ability to maintain confidentiality and handle confidential records appropriately
•Demonstrate initiative, flexibility and creativity
•Ability to perform with minimum supervision in a high-volume work environment
•Ability to interpret, apply and explain rules, regulations, policies and/or procedures with professionalism and poise.
-Bachelor’s degree preferred.
-Experience in a higher education office, admissions, or financial aid office preferred.
• Frequently required to sit; talk; hear; and use hands/fingers across a keyboard or mouse.
• Occasionally required to stand; walk; reach with hands and arms; and stoop; kneel; or crouch.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to distinguish color.